Hi José Rangel,
Thank you for taking the time to share your experience with us. We're very sorry to hear that your return trip caused stress and disruption—it’s absolutely not the kind of experience we want for our passengers.
To help us better understand what happened, we did check your flight details, and AeroMéxico AM 535 is scheduled to depart from Terminal 4. Based on that, you should have been dropped off there. Could you kindly let us know which terminal you were actually dropped off at?
We’re currently reviewing this internally with our team, but your input will help us identify exactly where the disconnect occurred—whether it was an issue with our routing, dispatch, or other factors. We really appreciate your patience and feedback.
Please feel free to reach out to our customer care team directly at reservation@happyshuttlecancun.com so we can follow up with you personally.
Warm regards,
Julio Navarro
Customer Service Supervisor
