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Freedom Health Insurance Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 180 ulasan

Pelanggan Tepercaya

Diverifikasi oleh Feefo

4 years ago

Direct debit issues,charging, not honouring agreed DD dates

Direct debit issues, charging, not honouring agreed DD dates. Trying to take two payments in my first month-this was not communicated to me when I agreed to join. Also, the dates of direct debit...

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Daniel

Freedom Health Insurance

4 years ago

We are sorry to hear that you experienced issues with the premium payments. We have investigated the problem and we can confirm that your premiums are set up to go out on the date requested by you through a recurring card payment. The initial direct debit was cancelled, and your premiums are up-to-date. If you have any other questions or queries, please do not hesitate to contact us.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

4 years ago

Efficient and friendly

Catalina

Freedom Health Insurance

4 years ago

It's a pleasure to hear about your positive experience with Freedom Health Insurance. Please don't hesitate to contact us if you have any questions about your policy!

Alan William

Diverifikasi oleh Feefo

4 years ago

Apa yang dikatakan Alan William tentang Freedom Health Insurance:

Very prompt response to my call and a positive ‘can do’ approach to my claim. I would definitely recommend Freedom Health on the strength of this experience.

Catalina

Freedom Health Insurance

4 years ago

Hi, Alan! Thank you for this amazing review. We are so happy to hear about your experience so far! We will work hard to continue to offer the best possible service. Don't hesitate to get in touch if you need any help with your policy!

Pelanggan Tepercaya

Diverifikasi oleh Feefo

4 years ago

Good service, although I have not been to an appointment yet. thank you for asking.

Catalina

Freedom Health Insurance

4 years ago

Thank you for your review! Don't hesitate to contact us in case you need any help with your policy!

Pelanggan Tepercaya

Diverifikasi oleh Feefo

4 years ago

Really helpful. I felt very supported.

Catalina

Freedom Health Insurance

4 years ago

Thank you for taking the time to share this positive feedback. We are very happy to hear that you found our services helpful. Don't forget we're here if you need any help with your policy.

R�diger

Diverifikasi oleh Feefo

4 years ago

Apa yang dikatakan R�diger tentang Freedom Health Insurance:

Sehr gut.

👍Sehr gute Preis Leistung

Catalina

Freedom Health Insurance

4 years ago

Thank you so much for your feedback! We are here if you need any help with your policy.

Ian Thomas

Diverifikasi oleh Feefo

4 years ago

Apa yang dikatakan Ian Thomas tentang Freedom Health Insurance:

Claim not accepted as treated as inpatient on bronze policy

Daniel

Freedom Health Insurance

4 years ago

We are sorry to hear that you are unsatisfied with the outcome of your health insurance claim. Unfortunately, your Freedom Worldwide Bronze policy doesn't provide cover for the outpatient treatment you tried to claim for. You can always add additional cover to your plan at renewal to ensure future claims of this type would be covered.

Janet

Diverifikasi oleh Feefo

4 years ago

Apa yang dikatakan Janet tentang Freedom Health Insurance:

Quick and honest

Catalina

Freedom Health Insurance

4 years ago

Hi, Janet. Thank you for your 5-star feedback. It's a pleasure to know you had a positive experience so far. If you have any questions about your health insurance plan, do not hesitate to contact us.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

4 years ago

OK so far.

Customer service is friendly. Shame it's not available on weekends. For the Dental/Optical claims, it takes a long time to get reimbursed. Having previously had a cash plan with Simplyhealth where it...

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Daniel

Freedom Health Insurance

4 years ago

We apologise for the delay in getting your claim reimbursed. Due to the current covid situation, we are experiencing a short delay in processing some of the claims. This should have been paid now. If you have any questions about your plan or any other claims, do not hesitate to get in touch.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

4 years ago

Bad Service

I am having a terrible time with the service. I am trying to make a claim and the runaround I am gettting is ridiculous.

Daniel

Freedom Health Insurance

4 years ago

We are sorry to hear you are unsatisfied with our service, however we believe the comment to be inaccurate and unfair. We have already been in touch privately to try to explain and resolve the situation.

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