Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

FPS Group Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/fps-group | Feefo

Menampilkan seluruh 1,069 ulasan

Pelanggan Tepercaya

6 years ago

Thank you Regards

Customer Services

FPS Group

6 years ago

Hello, Thank you so much for your 5 star review! Have a great week, FPS Group

Malcolm George

6 years ago

Apa yang dikatakan Malcolm George tentang FPS Group:

Smooth transition

Smooth transition from one company to FPS. Easy to read Payslips

Customer Services

FPS Group

6 years ago

Hi Malcolm, Thank you so much for your 5 star review. We're so happy to hear you had a smooth transition from your previous umbrella, and that you've been enjoying our service. Have a great week, FPS Group

Nazeem

6 years ago

Apa yang dikatakan Nazeem tentang FPS Group:

Great service

Very friendly and efficient

Customer Services

FPS Group

6 years ago

Hi Nazeem, thanks very much for your feedback and 5 star rating. Don't hesitate to get in touch if you need any assistance with anything. All the best, FPS Group

Ronald Henry

6 years ago

Apa yang dikatakan Ronald Henry tentang FPS Group:

no frills, no spills, fast and efficient just how it should be

I have only been with FPS a short while but found the service excellent , staff friendly, helpful and approachable nothing too much trouble, thank you all

Customer Services

FPS Group

6 years ago

Hi Ronald, Thank you very much for your very kind feedback. We note that you have given us a 3 star rating yet comment that our service is excellent. If possible we would be very grateful if you could change your star rating to 4 or 5 stars. This helps us massively with our ratings. All the best, FPS Group

Pelanggan Tepercaya

6 years ago

always a great service from FPS

Customer Services

FPS Group

6 years ago

Hi, thanks very much for your 5 star review. We massively appreciate your feedback. If you need any assistance with anything please don't hesitate to let us know. All the best, FPS Group

Darren

6 years ago

Apa yang dikatakan Darren tentang FPS Group:

I've used many umbrellas in the past and this is by far the best one yet. FPS have a real personal feel about them.

Customer Services

FPS Group

6 years ago

Hi Darren, Thank you so much for your 5 star review! We're so happy to see you've been enjoying our service. Have a great week, FPS Group

Kirk

Birmingham

6 years ago

Apa yang dikatakan Kirk tentang FPS Group:

Recommend this umbrella

Always had information on hand

Customer Services

FPS Group

6 years ago

Hi Kirk, Thank you very much for your review! We're very happy to see you'd recommend us. Have a great week, FPS Group

Maxine Jayne

6 years ago

Apa yang dikatakan Maxine Jayne tentang FPS Group:

they are always helpful and friendly take away any worries with tax and national insurance payments - what I get paid after these are deducted is mine

Customer Services

FPS Group

6 years ago

Hi Maxine, Thank you so much for your lovely 5 star review. We're happy to see you've been enjoying our service. Enjoy the rest of your week, FPS Group

Trusted Customer

7 years ago

Apa yang dikatakan Trusted Customer tentang FPS Group:

Excellence with a smile

The response times to enquiries are excellent and despite the number of times I enquired, the service was always professional, efficient and friendly and made me feel that I was in reliable hands.

Customer Services

FPS Group

7 years ago

Hello Huma, Thank you so much for your 5 star review. We are delighted to know you've found our service so helpful! Have a great week, FPS Group

Trusted Customer

7 years ago

Apa yang dikatakan Trusted Customer tentang FPS Group:

FPS responded swiftly to my comments regarding marketing, taking note and reassuring me. Their payment service is swift and reliable.

Customer Services

FPS Group

7 years ago

Hello Rosalind, Thank you for your feedback, however we're very disappointed to see your one star review. We have looked through your communications log and it appears you have been sent 3 emails from our Client Service Team which is standard practice for new customers. These emails are to lead you through the sign up process, give you all the necessary information and to let you know we’re here to help if you have any questions. You did also receive one email from our marketing team informing you of a change in our rewards platform, so we're really sorry to hear that you feel 'bombarded'. We have since removed you from our marketing email list and put a note on our system to avoid email communications with you. We really hope this solves your issue. Please do let us know if there's anything else we can do to help. If you feel satisfied with these solutions, perhaps you may consider amending your review slightly? It would be greatly appreciated. Have a lovely day. FPS Group

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