after some adjustments and fine tuning my grandson is loving his Upsee, my daughter uses it with him daily for approximately 10 minutes at a time and he is getting used to it, he's even trying to...
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Fireflyfriends
Fireflyfriends - UK
9 years ago
it can be a lot to get used to for a child, but that patience and perseverance will be rewarded when you see the progress they make, and it's great to hear that this is the case with your grandson.
Regards, The Firefly Team
thank you for your kind words on our service, we try our best. It is great to hear that the Budz have made your life easier, fantastic news.
Regards, The Firefly Team
seamless is a great word, especially when describing your experience with our service, thank you. Excellent news ti hear that your child love the Upsee.
Regards, The Firefly Team
Very bad customer service was ignored to all my emails I kept trying to check up on my return and no one was responding to me
Fireflyfriends
Fireflyfriends - UK
9 years ago
my apologies for the delayed response to your emails, we prides ourselves on the response time, and as such this is a rare occurrence. Hopefully you have had a better experience since.
Regards, The Firefly Team
Very quick shipping. We had our upsee within 3 days.
Fireflyfriends
Fireflyfriends - UK
9 years ago
our standard lead time is 3-5 days, and we do our best to make this happen, we are glad we achieved that for you. It is great to hear that your daughter loves our Upsee so much, you will make many memories using it.
Regards, The Firefly Team
Customer service was great got right back to me who I had issues
Fireflyfriends
Fireflyfriends - UK
9 years ago
we do whatever we can to ensure we answer all queries rapidly. We do our best to keep our pricing down, and also to make sure that it is designed to help as many children as possible.
Regards, The Firefly Team
I raised the $699 for a little girl suffering from a horrible incurable disease. Me and 19 other Moms got the money to buy the Scooot. On Amazon it is $685. I sent an email asking for a possible...
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Fireflyfriends
Fireflyfriends - UK
10 years ago
thank you for your feedback. I'm sorry that you were waiting on a response. I believe that there are some crossed wires regarding Amazon. The configuration of the Scooot that has been ordered is not available on Amazon. I do apologise that the courier left the package on the doorstep, it is usual practice that it will be brought to the local FedEx depot if there is no one there to sign for it. This is certainly something we will look into. Again, thank you for taking the time to leave us feedback, we hope the little girl has lots of fun with her Scooot.
Regards, The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
