Evan Evans Tours Ulasan

Dear Guest, Thank you for taking the time to share your recent experience with us. We truly value all feedback, as it helps us to improve the quality of our service. We're sorry to hear about the difficulties you encountered at the beginning of your tour, particularly with locating the driver and the challenges around communication. We understand how frustrating it must have been not being able to use your mobile phone and then discovering that the vehicle was not waiting at the designated pick-up point. Our drivers are instructed to meet guests at the agreed locations, and we regret that this was not the case on this occasion. With regards to the delay caused by city traffic, we always do our best to minimise travel time where possible. However, as London is a very busy city—particularly around key landmarks like Buckingham Palace—unforeseen closures and congestion can occur, sometimes with little or no prior notice. We appreciate your understanding in this matter. We’re pleased to hear, however, that your driver was friendly and informative throughout the tour, and we will certainly pass on your kind words to him. Please accept our sincere apologies for the inconvenience caused, and rest assured your comments have been shared with our operations team to help ensure a smoother experience for future guests. If there is anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, Evan Evans Team

Dear Art, Thank you for our 5* review! We hope to see you again. Best wishes, Evan Evans Team

Dear Karine, Thank you very much for your honest and detailed feedback. We’re pleased to hear that you found the tour well organised, with clear communication and smooth departures. It’s also great to know that our driver’s handling of the return timing felt fair and appreciated—timeliness and clear instructions are things we take seriously. That said, we’re genuinely sorry to hear that the advertised Wi-Fi and charging outlets were not working during your journey. We understand how disappointing it can be when promised features aren’t delivered, and we appreciate you bringing this to our attention. We will be reviewing this with our coach provider to ensure that expectations align with what is available on board. Thank you once again for your constructive comments and for travelling with Evan Evans. We’re glad to know you were ultimately happy with your experience, and we hope to welcome you again on another tour in the future. Warm regards, The Evan Evans Team

Dear Guest, Thank you for your kind words! We’re so pleased to hear that you had a wonderful experience and that Phil’s mix of knowledge and humour made the day truly enjoyable. We’ll be sure to pass along your lovely feedback to him. We hope to welcome you on another Evan Evans tour in the near future. Warm regards, The Evan Evans Team

Dear Barbara, Thank you so much for your lovely feedback! We’re delighted to hear that you had such an enjoyable day with Aaron and Uttam—both will be thrilled to know they helped make your visit to Stonehenge and Bath so memorable. We’re also pleased to hear that the coach comfort and organisation added to your overall experience. We’d be absolutely delighted to welcome you back on another Evan Evans tour in the future. Warm regards, The Evan Evans Team

Dear Nicole, Thank you for taking the time to share such a detailed and honest review of your experience. We’re grateful for both your positive comments and your constructive feedback. We’re pleased to hear that you found the tour well organised and appreciated the comfort of our coaches. We’re especially glad that the warm welcome you received at the coach station stood out—your kind words about our team member will certainly be passed along to him. That said, we’re truly sorry to learn that parts of the tour did not meet your expectations. We understand how important it is for guests to get the most out of key London experiences such as St Paul’s Cathedral, the Changing of the Guard, and the Tower of London. Your feedback about visibility and timing is very helpful and will be reviewed carefully as we look at how to improve the experience for all guests, particularly for those with limited viewing opportunities. We also regret that the commentary towards the end of your tour left a negative impression. Our guides are trained to provide a professional and inclusive experience for all, and we’ll be following up on this matter internally to ensure standards are met consistently. Thank you once again for your feedback and for travelling with Evan Evans. We hope we may have the opportunity to welcome you on a future tour that better suits your interests and expectations. Warm regards, The Evan Evans Team