Charles Tyrwhitt Ulasan

Thank you for your feedback. We are very sorry to hear that your order did not arrive, which we understand was due to the parcel being delayed at the courier’s hub for an extended period of time. We carefully select our courier partners based on their strong nationwide delivery performance, so it is particularly disappointing to learn that, on this occasion, the service fell below our usual standards. Please accept our sincere apologies for the inconvenience caused. Situations such as this are extremely rare, and we fully appreciate how frustrating this experience must have been. We are pleased that your refund was processed promptly upon request, and we hope to have the opportunity to restore your confidence in both our service and delivery experience in the future.

Thank you for your feedback. We’re sorry to hear that you were disappointed with your delivery experience. We carefully select our courier partners based on their strong nationwide delivery performance, so it’s disappointing to learn that on this occasion the service did not meet our usual standards. Your feedback has been shared with our team so we can monitor the situation and work to minimize the chances of this happening again in the future. We are sorry that you have found inconsistencies with the pants. As this particular order only has ties on it we presume you are referring to your previous order. Our quality control team always aim to ensure that all our garments are matching our specifications so it is disappointing to see this has happened here and an email has been sent to you so we can assist further with this issue. We hope you are enjoying the ties now received, and we sincerely apologize for the inconvenience caused with the delivery issues.