Charles Tyrwhitt Ulasan

Thank you for your feedback on this purchase and we're certainly sorry that you have experienced a few hiccups along the way. That is, of course, incredibly frustrating and we understand that it isn't the ideal first experience to have with us. That's hugely regrettable. We appreciate you having spoken with our Customer Service Team within the past 12 hours or so, and they have done everything to resolve this for you in the best way possible. Three replacement short-sleeve shirts have been arranged, and are being sent out via our fastest Express service ahead of your return being made on the original shirts. We trust that once you receive them, they will be exactly what you're looking for and will be enjoyed. We have also refunded your initial delivery costs due to the loss of the first parcel, and you'll receive the $19.95 back to your payment card within a week.