Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

CruiseKings Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 3,122 ulasan

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Would certainly use again

Yes would recommend Itenery in brochure from cruisekings was different on invoice. Referred to customer service who resolved the issue

Elaine

CruiseKings

7 years ago

Thank you for taking the time to complete our review. I am sorry to hear that there was an issue with the itinerary that was sent to you. Despite this I am glad to hear that our Customer Services department were able to resolve the issue and that you are overall happy with our service.

Elaine Graham
Customer Experience Manager

Mrs Vines

Diverifikasi oleh Feefo

Ampthill

7 years ago

Apa yang dikatakan Mrs Vines tentang CruiseKings:

1st class service

Lisa was a joy to speak with and I hope to continue liaising with her as I book other parts of our trip.

Elaine

CruiseKings

7 years ago

Dear Mrs Vines thank you for your lovely review. Lisa will be very pleased to hear that you were so happy with her service. Have a lovely holiday when the time comes.

Elaine Graham
Customer Experience Manager

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

so far very happy with service received

Very helpful and willing to discuss best deal. Delay in confirming booking due to clerical error in misspelling email address but soon rectified once made follow up phone call.

Elaine

CruiseKings

7 years ago

Thank you for taking the time to complete our review. I am very glad to hear that you are happy with the service you have received so far. I am sorry that you had a delay in receiving your booking confirmation but naturally I am pleased to hear that this has been rectified. I don't expect that you will have any further issues but please do not hesitate to contact me if you require any help or assistance.

Elaine Graham
Customer Experience Manager

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Well done

Well organised, did what they promised!

Elaine

CruiseKings

7 years ago

Thank you for your review. I am very glad to hear that you found us well organised and that we delivered on our service. Have a lovely holiday when the time comes.

Elaine Graham

Customer Experience Manager

Mrs Gavin

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Mrs Gavin tentang CruiseKings:

Very happy

Excellent prompt service to any of my questions. Very helpful and informative.

Elaine

CruiseKings

7 years ago

Dear Mrs Gavin, thank you for your review. We pride ourselves on our helpful and friendly approach. I am glad to hear that we gave you excellent service while making your booking, thank you for your comments.

Elaine Graham

Customer Experience Manager

Mr Davies

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Mr Davies tentang CruiseKings:

Straightforward booking procedure and even got a small discount on the cruise.

Elaine

CruiseKings

7 years ago

Dear Mr Davies thank you for your feedback. I am happy to hear that your found the booking process straightforward and that we managed to secure you a good price for the Cruise. Have a wonderful time when you depart next month.

Elaine Graham
Customer Experience Manager

Mrs Hill

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Mrs Hill tentang CruiseKings:

Will stay with CruiseKings as long as I get good service.

Have booked our cruises through CruiseKings for many years and have always found them satisfactory and helpful, the only criticism this time is they started charging £25 each if they book our flights...

Baca lebih lanjut

Elaine

CruiseKings

7 years ago

Dear Mrs Hill thank you for your feedback. It is great to hear that you have booked with us for many years and had many positive experiences. I am sorry that we were unable to book your flights on this occasion. With certain internal flights we have to charge a fee to provide you with necessary protection for your package and the administration costs associated with this. This is not always a cost effective option for our customers and I understand why you have taken the decision to book these independently on this occasion. Thank you for taking the time to provide us with your review.

Elaine Graham

Customer Experience Manager

Mr Bowling

Diverifikasi oleh Feefo

Swallowfield, Berkshire

7 years ago

Apa yang dikatakan Mr Bowling tentang CruiseKings:

Helpful ,and take time to understand your requirements

Valerie was most helpful with our booking and took the time to get us a small upgrade . Thank you

Elaine

CruiseKings

7 years ago

Dear Mr Bowling thank you for your review. Valerie will be very pleased to hear your feedback. It is very important to us that your Cruise Expert takes the time to understand your needs and is able to book you the holiday of your choice. We look forward to speaking to you soon.

Elaine Graham
Customer Experience Manager

Mr Green

Diverifikasi oleh Feefo

Essex

7 years ago

Apa yang dikatakan Mr Green tentang CruiseKings:

A well executed holiday from start to finish

From booking this holiday to finishing this holiday CruiseKings were excellent at their job. We had no hic ups and the whole holiday was superb.

Elaine

CruiseKings

7 years ago

Dear Mr Green thank you for your feedback. It is great to hear that everything went so well from the initial booking stage right until departure. I am pleased to hear that you had a wonderful holiday.

Elaine Graham

Customer Experience Manager

Mrs O'Grady

Diverifikasi oleh Feefo

Solihull

7 years ago

Apa yang dikatakan Mrs O'Grady tentang CruiseKings:

Nicola was amazing she went above and beyond to find a cruise to suit us

Nicola went above and beyond to sort is a cruise which for us is ideal many thanks superb service

Elaine

CruiseKings

7 years ago

Dear Mrs O'Grady thank you for your kind feedback. Nicola will be delighted to hear your comments, it is wonderful to hear that you had such excellent service. We look forward to speaking to you soon.

Elaine Graham

Customer Experience Manager

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Mengapa ulasan Feefo tepercaya?

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