I cannot criticise Cousins for what they do or for the furniture that they sell. We have kitted out our holiday home with a particular range of furniture from them. A while back I had an issue with...
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Ulasan produk
Tanggal pembelian: 26/12/2015
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TC
Trusted Customer
Diverifikasi oleh Feefo
Stockport
10 years ago
Apa yang dikatakan Trusted Customer tentang Cousins Furniture:
The Sales person when we purchased the settees we thought was excellent however on receiving the settees we found out that they were both of a different height The sales person did not i repeat did...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We do appreciate it.
Having looked into your order it appears that you actually ordered 2 different sofas. One standard 3 seater and one 3 seater (small) which do have different heights in order to keep the overall proportions of the sofa.
We are sorry if this was not explained to you adequately at time of purchase but having spoken to the sales person it seems that you saw the small 3 seater in the store and that the sales person showed you the dimensions of the larger 3 seater.
We can only apologise that your experience shopping with us was not as you expected but are unfortunately unable to assist you further in this instance.
Once again, thank you for taking the time to leave us feedback.
Ulasan produk
Tanggal pembelian: 15/01/2016
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TC
Trusted Customer
Diverifikasi oleh Feefo
Manchester
10 years ago
Apa yang dikatakan Trusted Customer tentang Cousins Furniture:
I was cautious with regards to ordering furniture from Cousins in Manchester as they had been slaughtered on their feedback BUT I had no need to be worried.
The communications, delivery and quality...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback, it really is appreciated. We are so glad you are pleased with the service you received from our Manchester store and have passed your comments along to Nigel too.
Once again thank you for leaving us feedback and we look forward to seeing you again in the future.
They were very helpful with what we were looking for.
Ulasan produk
Tanggal pembelian: 09/01/2016
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
10 years ago
The salesman did not get back in touch with us as promised on a number of occasions. I phoned and asked to speak to him a number of times and was told he was busy. Not impressed!
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback; It is appreciated. We can only apologise that you did not receive the standard of communication expected from our sales staff, by both you and us. Please accept our assurances that this is not normal practice and that your comments have been passed on to the relevant people to ensure this does not happen again.
We hope that this experience does not prevent you from shopping with us again in the future.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Having looked into your order it appears that you actually ordered 2 different sofas. One standard 3 seater and one 3 seater (small) which do have different heights in order to keep the overall proportions of the sofa.
We are sorry if this was not explained to you adequately at time of purchase but having spoken to the sales person it seems that you saw the small 3 seater in the store and that the sales person showed you the dimensions of the larger 3 seater.
Once again, thank you for taking the time to leave us feedback.