We’re sorry to hear about your recent experience with our customer service team. It has been brought to our attention that our team felt you may not have been fully open to the assistance being offered, and we truly regret any frustration or disappointment this may have caused.
It seems that we were not given the opportunity to resolve the issue before assumptions were made about the outcome, and we would like to sincerely apologise if our intentions were misunderstood. Our team is here to help, and we always aim to resolve matters promptly and fairly.
We would very much appreciate the chance to make things right. If you are willing to get in touch with us at info@cooksmill.co.uk, we’ll do everything we can to assist you further.
Thank you for your time and patience. We hope to hear from you soon.
