Delivery time was absolutely fantastic and they even put in a few sweets as an extra touch. The only thing I would suggest is that you include the VAT in the visible price because it suddenly jumped...
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Cold Steel UK
Cold Steel UK
12 years ago
Thank you for your feedback. I've just changed the site so the product prices are only shown inclusive of VAT, hopefully this makes things clearer). I'll look in to how the shipping charge is displayed too. Although in the interest of accuracy and for the people reading this review... your shipping charge was £4 and not £5-6 :-)
As for the knife, yes, Cold Steel knives are quite rigid, personally I think it'll help make you quicker :-)
Many Thanks
Peter Schofield
BearArm Ltd
Cold Steel Inc's UK Distributor
Pelanggan Tepercaya
12 years ago
Completely agree - definitely makes me more aware that I need to dodge. Thank you!
Best service I have received in a long time. Spoke to someone at cold steel on Friday gentleman said product would be dispatched that day. I had product in my hand Saturday the next day. Will be...
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Cold Steel UK
Cold Steel UK
12 years ago
Thank you for your feedback. It's appreciated.
Many Thanks
Peter Schofield
BearArm Ltd
Cold Steel Inc's UK Distributor
I'm really sorry you're not happy with the Sjambok. As always, if you're not happy with an item, you can send it back for a full refund. Please email us to arrange this.
To be fair, it is an affordable reproduction Sjambok.
Many Thanks
Peter Schofield
After an initial problem with my order. (site did not take payment for some reason) I called cold Steel and they were very helpful. My order was dispatched that day and received the following day. ...
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Cold Steel UK
Cold Steel UK
12 years ago
Thank you for the feedback, we appreciate it.
Many Thanks
Peter Schofield
Confusing website - prices hidden so total at end was a large surprise.
Cold Steel UK
Cold Steel UK
12 years ago
Thank you for your feedback. I'm not sure how the prices are hidden. We display the prices exclusive of VAT and inclusive of VAT. Then shipping is added in the checkout process as we can only add shipping when we know where you are. You're then shown the total before you commit to the purchase, so you can then abandon the checkout if you wish.
However, I will look in to the way the prices are displayed and I will look in to improving the site so it's clearer.
Please can you send in images of the bent tip? Personally I can't see how the tip was bent as the machete is shipped in the sheath, which is wrapped in cardboard and then wrapped in bubble wrap. So if the tip is bent then we need to investigate this and fix your problem.
Many Thanks
Peter Schofield
Tanggal pembelian: 22/11/2013
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Pelanggan Tepercaya
12 years ago
Great service, friendly on the phone, will recommend
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