Chain snapped within two days! They asked for photos and claimed it had been pulled causing the chain to snap. There was zero elongation where the chain snapped and it broke right on the clasp. ...
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Carolina
Chains of Gold
5 years ago
Hi
I am sorry to read your feedback. I checked your customer journey with our company and I can confirm your order was fulfilled within the promised time. You contacted us 30 days after your purchase to report the problem and you received a response within 24 hours from contacting our team.
I reviewed the photos sent when you first reported the breakage. The link was broken not at the clasp but on the chain. Although it was close to the clasp (about half inch), the part which was broken was the link. The close up photo provided showed the damage to the metal which could only have been caused by accidental pull.
We do what we can to help everyone however I would not be able to argue a manufacturing fault with factory for a chain damaged by pulling force. We suggested you to seek a local jeweller for repair because the cost of postage alone would be higher than the cost of the repair itsef.
If you don't want to repair your necklace, we can offer an over the market price for the weight of your existing jewellery as a credit towards a new purchase.
If the above option works for you, please don't hesitate to contact our customer services team.
With Regards
Carolina
Chains of Gold
Ulasan produk
Carolina
Chains of Gold
5 years ago
Hi
I am sorry to read your feedback. I just rev
Tanggal pembelian: 16/06/2020
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DD
Donna Dean
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan Donna Dean tentang Chains of Gold:
My mum just loved it good quality and a great price thank you
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Tanggal pembelian: 03/07/2020
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
5 years ago
Perfect service excellent delivery
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Tanggal pembelian: 04/06/2020
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CK
Clemivine Kanda
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan Clemivine Kanda tentang Chains of Gold:
Excellent superfast delivery. Brilliant quality I have purchased 3 necklaces so far and very happy with all of them.. Will definitely be using them in future beautifully made.
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Tanggal pembelian: 09/07/2020
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IM
Iain Moss
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan Iain Moss tentang Chains of Gold:
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
