Absolutely Awful experience. Chain broke after a few weeks.sent an email to be told it was my fault and to repair it myself, sent loads of emails after and no reply. Disgusting service all together
Carolina
Chains of Gold
5 years ago
Hi
I am sorry to read your feedback.
I reviewed your customer journey with our company and I can confirm your order was fulfilled on time. You emailed us 4 weeks after your purchase to report the breakage and our team replied in less than 12 hours.
Checking the pictures provided on your message we reported to you the clear evidence of accidental damage to the chain which would make any warranty claim voidable. The spring ring was bent out of shape, dented and the ring which attached it to the chain was also pulled open and out of shape.
We suggested a local repair as this would have been cheaper for you, specially considering postage costs.
I am sorry the response received wasn't as expected. We do what we can to help everyone but we are unable to offer insurance against accidental damage/ loss or theft.
Carolina
Chains of Gold
Ulasan produk
Tanggal pembelian: 03/08/2020
0
Bagikan
MI
Michela
Diverifikasi oleh Feefo
London
5 years ago
Apa yang dikatakan Michela tentang Chains of Gold:
Fast and thorough.
Ulasan produk
Tanggal pembelian: 02/09/2020
0
Bagikan
AC
ANITA Cockburn
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan ANITA Cockburn tentang Chains of Gold:
Quick easy process
Ulasan produk
Tanggal pembelian: 22/08/2020
0
Bagikan
GS
Gillian Simpson
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan Gillian Simpson tentang Chains of Gold:
Prompt and excellent service. When theire was a query over the engraving they phoned and discussed the solution- much easier than a series of emails. The item is everything I could have asked.
Ulasan produk
Tanggal pembelian: 11/09/2020
0
Bagikan
SS
Sajitha Silva
Diverifikasi oleh Feefo
High Wycombe
5 years ago
Apa yang dikatakan Sajitha Silva tentang Chains of Gold:
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
