Certainly Wood Ulasan

Many thanks for your lovely feedback! We are delighted that you love your Birch and Oak crate and have found it easier to store in comparison to the bulk bags you had previously. Please feel free to re-review once you have tried out the product and keep us updated on how you liked the birch and oak species mix. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Kind regards, Hayleigh

Thank you for the wonderful review! We really appreciate your kind words regarding the high quality kiln dried logs in our Ash and Oak crate. Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! Thank you for the suggestion regarding your empty crate. I have passed your feedback onto the team and we will take it onboard for future discussion. In the meantime, it is worth taking a look at our blog for repurposing ideas. Please see the below link: https://www.certainlywood.co.uk/blogs/news/what-to-do-with-your-empty-firewood-crates We look forward to assisting you in future! Best wishes, Hayleigh

Thank you for the 5 star review! It makes our day when we hear that our customers have found the right products for them! We are thrilled you love our kiln dried logs in small bags and our box of 500 Flamers natural firelighters and that you are now all set for the winter months! I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you for the wonderful review! We are thrilled you love our Flamers natural firelighters and that the delivery driver was helpful. We appreciate your feedback on the Birch and Oak crate. The logs in our Birch and Oak crate are the same 25cm length logs as you have previously received in our bulk bags, the only difference is that you have now been able to choose the Birch and Oak species specifically. We look forward to assisting you in the future! Best wishes, Hayleigh

Thank you for your feedback and for rating our kiln dried logs so highly. I have contacted the courier and although the notes on the order requested a 7.5 tonne vehicle, they are not always readily available. Your order was manifested as a small vehicle and a 12 tonne lorry (still a standard small vehicle but the next lorry size up) was used instead in this instance. As Palletline are contracted to do a kerbside delivery, it is likely that the lane would have been blocked for a short time even if they arrived in a 7.5 tonne vehicle. Going forward we will change the notes to ensure they arrive in a 7.5 tonne lorry, then if this is not the case, we can be of more assistance on the day. Thank you for taking the time to leave your feedback and we look forward to assisting you again in future. Best wishes, Hayleigh