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Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

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Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

Ulasan Certainly Wood

Menampilkan seluruh 12,658 ulasan

Pelanggan Tepercaya

Diverifikasi oleh Feefo

11 months ago

Reasonable

Abigail

Certainly Wood

11 months ago

Thank you for taking the time to leave your feedback, and I’m really sorry for the confusion and inconvenience you’ve experienced. It seems there was a misunderstanding around the cancellation of your subscription, and I completely understand how frustrating it must have been. We’ve now fully cancelled the subscription on our system, so there won’t be any future charges. If there’s anything further you’d like us to review or assist with, please feel free to contact us directly - we’re always here to help and want to make things right wherever we can. We truly value our members, and it’s disappointing to hear that this experience didn’t reflect the smooth and supportive service we aim to provide. Our membership scheme is designed to offer genuine benefits, including exclusive offers, and ongoing savings across our kiln dried log and entire range. Thank you again for sharing your feedback. We hope we can restore your confidence in us moving forward. Kind regards Abbie Duce

Ulasan produk

Tanggal pembelian: 06/11/2025

Pelanggan Tepercaya

Diverifikasi oleh Feefo

11 months ago

Great products, great service. Highly recommended.

First class. Five star. Lovely office staff and brilliant deliveries to extremely difficult places.

Hayleigh

Certainly Wood

11 months ago

Thanks so much for your wonderful feedback! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Ulasan produk

Tanggal pembelian: 06/11/2025

Pelanggan Tepercaya

Diverifikasi oleh Feefo

11 months ago

Excellent service

Excellent

Ulasan produk

Tanggal pembelian: 03/11/2025

Pelanggan Tepercaya

Diverifikasi oleh Feefo

11 months ago

As above

Ulasan produk

Hayleigh

Certainly Wood

11 months ago

Thank you for the 5 star review! We are thrilled you see the value in our Fire Club membership scheme and have rated it so highly. Please feel free to keep us updated on how the membership works out for you throughout the year. It's wonderful to hear that you are also loving our Crates of kiln dried logs and prefer them to the bulk bags. Please be assured, although we don't have a return scheme in place for empty crates and pallets, we have taken your feedback on board and are constantly reviewing the packaging on our products to make life easier for our customers. Best wishes, Hayleigh

Tanggal pembelian: 28/10/2025

Pelanggan Tepercaya

Diverifikasi oleh Feefo

11 months ago

Excellent customer service

Speaking to customer service was easy because they are all very good at their job and make you feel comfortable talking to them, also solved my query,

Hayleigh

Certainly Wood

11 months ago

Thank you so much for your lovely feedback! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. I have passed on your review to the team member who helped you on the phone and we look forward to assisting you in future. Best wishes, Hayleigh

Ulasan produk

Tanggal pembelian: 04/11/2025

Pelanggan Tepercaya

Diverifikasi oleh Feefo

11 months ago

Great service always

Hayleigh

Certainly Wood

11 months ago

Thanks for the 5 star rating for our customer service! Your review is a great way to let us know we’re on track for making our customers smile! We will share this with the team to let them know to keep up the amazing work, and we look forward to assisting you again in future. Best wishes, Hayleigh

Ulasan produk

Tanggal pembelian: 27/10/2025

Pelanggan Tepercaya

Diverifikasi oleh Feefo

11 months ago

Just great!

Great comunication and fast delivery on products!

Ulasan produk

Tanggal pembelian: 04/11/2025

Pelanggan Tepercaya

Diverifikasi oleh Feefo

11 months ago

Excellent

Ulasan produk

Tanggal pembelian: 03/11/2025

Pelanggan Tepercaya

Diverifikasi oleh Feefo

11 months ago

500 pack Natural Firelighters

As always, brilliant!

Ulasan produk

Tanggal pembelian: 03/11/2025

Pelanggan Tepercaya

Diverifikasi oleh Feefo

11 months ago

Good quality wood with excellent service

Some of the best service going driver did an excellent job and helped put the wood as far possible towards the garage would highly rate

Charlotte Hill

Certainly Wood

11 months ago

Thanks for your comment, we appreciate your feedback and have passed your feedback on to the delivery company. Kind regards, Charlotte

Ulasan produk

Tanggal pembelian: 02/11/2025

Belum menerima undangan ulasan?

Feefo Trusted Service Awards

Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.

Apa itu Trusted Service Awards

Mengapa ulasan Feefo tepercaya?

Pelajari lebih lanjut tentang Feefo

Certainly Wood Ulasan

MembershipUlasan lainnya tentang produk iniLihat Situs Web ProdukDon't do it !

MembershipUlasan lainnya tentang produk iniLihat Situs Web ProdukWe bought membership last year and had two deliveries which put is ahead! Got our free kindlers which are excellent and give to others. Didn’t get adked for birthday though!! The logs ate THE BEST.

KindleFlamer 50 packUlasan lainnya tentang produk iniLihat Situs Web ProdukPerfect for lighting wood burners - only one Flamer is needed to get the fire going - I wouldn't be without them.

MembershipUlasan lainnya tentang produk iniLihat Situs Web ProdukCrates better than bags and more competitively priced, although it would be useful if emptied crates could be collected (we already have a woodshed purchased from Certainly Wood and are having crates...Baca lebih lanjut

Flamers 200Ulasan lainnya tentang produk iniLihat Situs Web ProdukI always use the kindle flamers to light the fire, they are an excellent fire lighter and get it going every time

Kiln Dried BirchUlasan lainnya tentang produk iniLihat Situs Web ProdukVery happy with the kiln dried birch logs, a good burn and seem to last very well

Plant a TreeUlasan lainnya tentang produk iniLihat Situs Web ProdukThere is nothing to dislike about plant a tree it’s so good for the environment and helps to know that in some way I am helping to replace trees.

Kiln Dried BirchUlasan lainnya tentang produk iniLihat Situs Web ProdukI really like the birch and oak logs they give a warm but easy fire to light and the combination seems to keep going longer

Kiln Dried Logs - Pallets of Small BagsUlasan lainnya tentang produk iniLihat Situs Web Produk

KindleFlamer 50 packUlasan lainnya tentang produk iniLihat Situs Web Produk

Plant a TreeUlasan lainnya tentang produk iniLihat Situs Web Produk

Flamers 500 Value PackUlasan lainnya tentang produk iniLihat Situs Web ProdukGreat flamers, one is enough to light the fire in the wood burner, very happy with the purchase also great price.

Flamers 500 Value PackUlasan lainnya tentang produk iniLihat Situs Web ProdukExcellent firefighters, 100% reliable and non smelly. Large box very good value

Flamers 500 Value PackUlasan lainnya tentang produk iniLihat Situs Web ProdukI was using normal size Kindle Flamers and they worked very well but I thought that the mini Flamers could be more economical...... and they are!

KindleFlamer 50 packUlasan lainnya tentang produk iniLihat Situs Web ProdukI actually bought the 500 pack and they are exactly the same as Kindle Flamers but smaller. Great value pack.

Plant a TreeUlasan lainnya tentang produk iniLihat Situs Web Produk

Flaming FirewoodUlasan lainnya tentang produk iniLihat Situs Web ProdukVery easy purchase good quality wood excellent delivery driver high rate the delivery driver

Bagaimana ulasan Feefo dikumpulkan?

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Bagaimana cara kami memverifikasi ulasan?

Bagaimana kami menangani ulasan palsu?