Admin has really gone downhill in recent years. Policy amendments messed up, renewals using incorrect information and zero support the one time we did want to claim.
Ariana Greenwood
Caunce O’Hara
23 days ago
Hi there,
Thank you for sharing your feedback.
I am sorry to hear about your experience. I understand how frustrating and disappointing this must have been. I believe you have since been in touch with our complaints team and the issue is being dealt with.
If there is anything else we can assist you with, please don’t hesitate to get in touch on 0333 321 1403.
Best wishes,
Ariana
Pelanggan Tepercaya
23 days ago
Incorrect. You have failed to respond to any complaints, you haven't been in touch and the issues are unresolved.
Ariana Greenwood
Caunce O’Hara
20 days ago
Thank you for your further comment. We are sorry that our earlier correspondence does not appear to have reached you.
We acknowledged your complaint on 11 September 2026 and sent our final response to you today.
If you have not received it, please contact us on 0333 321 1403 so that we can check your contact details and arrange for it to be resent.
Ulasan produk
Tanggal pembelian: 02/09/2026
1
Bagikan
BG
Bari Gulamali
Diverifikasi oleh Feefo
GBR
27 days ago
Apa yang dikatakan Bari Gulamali tentang Caunce O’Hara:
Great good service, pleasant staff. I would recommend to any one.
For years, Caunce O'Hara's service has been exemplary, but this year that service unfortunately fell below expectations. I am giving them another chance with one of my businesses, but will review...
Baca lebih lanjut
Ariana Greenwood
Caunce O’Hara
27 days ago
Hi Neil,
Thank you for taking the time to leave a review.
I’m sorry to hear about your experience and appreciate that the increase in your renewal premium may have been frustrating.
I understand our customer service team has since been in touch to explain the change in renewal premium was calculated based on the change in risk. We appreciate this may not have been the outcome you were hoping for, but we’re grateful for the opportunity to clarify this and thank you again for sharing your feedback with us.
If there is anything else we can help with, please do not hesitate to get in touch with us on 0333 321 1403.
Best wishes,
Ariana
NW
Neil Watson
27 days ago
Ariana, 3.5 months is a long time for you to take to post this reply. Given the amount of time that has passed, you shouldn't have bothered, as your words are pretty hollow!
Ariana Greenwood
Caunce O’Hara
25 days ago
Thank you for coming back to us. You're right that our reply took much longer than it should have, and we're sorry for that – as well as for your experience with us this year. If there's anything you'd like to talk through, please call us on 0333 321 1403.
Ulasan produk
Ariana Greenwood
Caunce O’Hara
27 days ago
Hi Neil,
Thank you for taking the time to leave a review.
I’m sorry to hear about your experience and appreciate that the increase in your renewal premium may have been frustrating.
I understand our customer service team has since been in touch to explain the change in renewal premium was calculated based on the change in risk. We appreciate this may not have been the outcome you were hoping for, but we’re grateful for the opportunity to clarify this and thank you again for sharing your feedback with us.
If there is anything else we can help with, please do not hesitate to get in touch with us on 0333 321 1403.
Best wishes,
Ariana
NW
Neil Watson
27 days ago
Given the 3.5 months that have passed, Ariana, I don't know why you bothered to reply, as your words and sentiment are now hollow.
Ariana Greenwood
Caunce O’Hara
25 days ago
Thank you for coming back to us. You're right that our reply took much longer than it should have, and we're sorry for that – as well as for your experience with us this year. If there's anything you'd like to talk through, please call us on 0333 321 1403.
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