Bluebird Mobility Ulasan

Thank you for your feedback. It appears that we have failed miserably in offering even a basic level of service at pretty much every opportunity given to us. Please be assured that the saga you have been through is in no way representative of the high levels of service we usually offer our customers. After checking your account I can see that your order has been cancelled. I am very embarrassed and would like to personally apologise for the trouble you have been put to and hope this extremely rare incident will not deter you from ordering from Bluebird Mobility in the future. Kind regards Louise Bluebird Mobility

Thank you for taking the time to leave us feedback, I am sorry to hear that the Pill Popper and Dispenser did not meet your expectations. Details regarding returns of unwanted items can be found on the reverse of your receipt / delivery note or alternatively you can call one of our customer advisers on 0844 871 0400 who will be happy to help. Kind Regards Louise Bluebird Mobility

I am so sorry that we have been unable to supply the Talking Alarm Clock and and I appreciate your disappointment in not being able to provide this for the 80th Birthday. When we originally took your order the stock allocation system showed a clock in stock and sent an email advising you of this, but unfortunately when the stock was checked there was physically non on the shelf. As we are unable to obtain fresh supplies we had no alternative but to refund you for the clock. Please be assured that the saga you have been through is in no way representative of the high levels of service we usually offer our customers and we are sorry that we could not fulfil your order on this occasion. Kind regards Louise Bluebird Mobility

Please accept my sincere apologies for the inconvenience caused by this mix up. Our warehouse staff and suppliers are generally very accurate indeed so I must apologise that we have inadvertently sent you the incorrect item. We do take measures to ensure that mistakes of this nature are kept to a minimum but sadly human error does intervene. I am thrilled that Andrew was able to conclude this error on our behalf and I will pass on your thanks to him. I do hope that this very rare error does not deter you from ordering from us again in the future ! Kind Regards Louise Corbett Customer Service Director Blue Bird Mobility

Thank you for your email and I am so sorry that your order didn't arrive with in the time frame you specified and paid for. I can fully appreciate your disappointment. I have of course refunded the postal charge, as we clearly did not meet our service promise on this occasion. This was most certainly not up to our usual standards; normally when we give a delivery timescale we stick to it and indeed in most cases parcels arrive sooner than promised. I am gravely concern that your emails were not answered. Could you please send to me directly the email trail you sent our customer services and our IT team can investigate why your emails have not been received and therefore not answered. louise@clifford-james.co.uk Kind Regards Louise Corbett Customer Service Director Blue Bird Mobility