Bluefin Hoverboards Ulasan

Hi Thank you for your feedback, although I am sorry to hear you did not feel you had the best experience with our company. During busy periods dispatch can take up to 2 working days, this is reflected on our website and I am sorry if this information was relayed incorrectly to you over the phone. In regards to your order, we always fulfil the order based upon what the customer has purchased. However, should an item be out of stock or unavailable customers will be contacted and asked if they would like to order something else or have a refund. Our customer service advisers are knowledgeable about all our products and would have offered a swap based on the information provided over the phone and recommended a suitable alternative should a customers first choice not have been available. I am sorry if the alternative did not meet your expectations however, all our returns and refund policies abide by consumer contractI would like to take this opportunity to apologise on behalf of Bluefin for not meeting your expectations on this occasion, but please do not hesitate to contact us again in the future should you have any further questions Kind Regards Lucy

Hi PaulThank you for your feedback I am sorry that there were some screws missing out of your board but pleased to hear that our customer service team dealt with your issue promptly and you were satisfied with the service Kind Regards Lucy

Thank you for your kind comments, we are pleased to hear that you were happy with the service provided All the best, Lucy

Hi RitchieThank you for your feedback, although I am sorry to hear about some of the problems you describe in your review. In response to your comments, all our boards are quality and safety checked and if used and stored correctly should last a number of years. Should you have had any technical queries or warranty claims then our support team are available over email to answer any questions or offer any technical support and respond to all enquiries in under 24 hours. I would like to apologise on behalf of Bluefin if the product did not meet your expectations on this occasion. Kind Regards Lucy

Thank you for your kind comments, please do not hesitate to contact us in the future :)Lucy

Hi MaureenThank you for your kind comments Really pleased that you are satisfied with the product and the service provided Kind Regards Lucy

Hi Steven Thank you for your review. Customer feedback is great for us and we are pleased to hear that you are satisfied the service and product provided Kind Regards Lucy

Thank you for your comments. We are always pleased to hear that customers have had a great experience with our company :)Lucy

Thanks for your review Andrew, we are pleased that you are happy with the product and service provided :)Kind Regards Lucy