Hi Mr Bennett
Thank you for your time on the phone earlier.
As discussed, the Medical Screening helpline will offer to screen anyone who calls them, they work with many different insurance providers. When contacted they assume you're choosing to declare your condition, even if it's already covered under our policy.
We are currently working on how to make this more clear to avoid confusion in the future.
Apologies for any inconvenience caused and thank you for your valuable feedback.
Kind Regards
Francescos
