Firstly, many thanks for taking the time to provide feedback on your recent purchase, it is genuinely appreciated.
Whilst I am delighted that the service provided was rated as excellent, I was of course concerned that your product rating was below par and I would very much like to appreciate what the issue was and how we might remedy the problem.
It is always our aim to provide exceptional service with exceptional products and any failing we will always look to correct as best we can.
Phil - The Baselayer Team
Baselayer Limited
Baselayer Limited
11 years ago
Thanks for the explanation on the product concerned and that should not happen and you should not accept inadequate product and we will resolve this for you.
I will today send you a pair of the new version of the gloves that are a little more substantial in structure and designed to be warmer too and are sized a bit better as well.
The very nature of the gloves is to make them as minimalist as possible but provide adequate thermal defense but keeping the seams as small as possible. In fairness to UA, the very nature of such construction can lead to seams being too closely sewn and occasional failures and they have always responded very well when there has been a genuine product failure which is extremely rare.
I'll send you another pair today and see how you go with those. If you can repair the others, please keep them with our compliments and apologies for any inconvenience caused.
Phil - The Baselayer Team
Pelanggan Tepercaya
11 years ago
Amazing customer service genuinely care about customer feed back. Will definitely return for future purchases. Highly recommend.
Baselayer is your genuine specialist supplier of branded technical performance base layers, sportswear and footwear from some of the world's leading manufacturers.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Baselayer is your genuine specialist supplier of branded technical performance base layers, sportswear and footwear from some of the world's leading manufacturers.
