Absolutely great customer service - very helpful and very quick. Even replied to my initial query over the weekend and have been so efficient throughout
Excellent customer service. Product was delivered very quickly and when an error occurred (a part of the bundle was missing) called customer service and they resolved it very quickly (the missing...
I recently bought a baby bouncer chair and am due to have a new baby in the next few days!! It’s absolutely beautiful and the quality is wonderful. Very sturdy and easy to pop together! However a...
I bought 12 piece bundle including Raffi system. It arrived in time and the product seems easy to use and quite stylish. I am still waiting for the isofix base but was communicated about the delay in...
Conversation with seller was somewhat sarcastic by them. Not a good trait when in customer service.
Nick
Bababing!
4 years ago
Hi, I am sorry to hear that you feel one of our customer sales manager was sarcastic? I have spoken to the sales manager in question and he has assured me that there was no sarcasism involved. He merely politely pointed out that as a company we provide a free delivery service and that unfortunately we are unable to also pay for returns especially on sale items such as the changing bag you kindly purchased which had a further 20% discount provided based on this product.
He also stated that a full refund will be provided as soon as we receive the changing bag and that all the packaging materials be present on the product.
Ulasan produk
Nick
Bababing!
4 years ago
Hi, with regards to the Barca Changing Bag you kindly purchased, please be advised this is a lightweight cotton canvas changing bag with water repellancy. The colour of the grey barca changing bag you purchased is a 'distressed' looking product for which it was designed for and hence the light grey in appearance.
Furthermore, based on the purchase cost relating to this changing bag and the further 20% discount applied, unfortunately we could not provide a free returns postage cost as we do not provide this service based on the FREE delivery we provide on all orders.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
