Although I paid for delivery I had to pay to return. When I tried to contact the number provided it was unavailable
Customer Service
B Couture London
3 years ago
Hi,
Thank you for your review. We are deeply sorry to see that you have received a faulty coat. We do advise on the returns form which will have been inside your parcel that if you have a faulty item that you contact us before returning this. As we do not always need the faulty item to be returned to us or if we do then we would provide a pre paid label for this.
I have looked into your order and I can see that the coat has been refunded. I hav ealso now refund the initial postage you paid for the order being sent out to you.
We apologise again for the inconvenience caused by receiving the faulty item.
Kind Regards
B Couture London
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Tanggal pembelian: 01/01/2023
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Michael Harrington
3 years ago
Apa yang dikatakan Michael Harrington tentang B Couture London:
Apa yang dikatakan Laura Harrison-royal tentang B Couture London:
The size are way to small not what they should be there more kids sizes
Customer Service
B Couture London
3 years ago
Hi Laura,
Thank you for your review. We are deeply sorry to hear that your items were faulty and mislabelled. Please could I ask for you to send photos of the sets to info@bcouturelondon.com and we can look into this and these replaced or refunded for you.
Kind Regards
B Couture London
Ulasan produk
Tanggal pembelian: 01/01/2023
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NF
Nigel Fletcher
3 years ago
Apa yang dikatakan Nigel Fletcher tentang B Couture London:
Very happy will be ordering from you again
Thanks
Ulasan produk
Tanggal pembelian: 03/01/2023
0
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DB
Daiva Bociene
3 years ago
Apa yang dikatakan Daiva Bociene tentang B Couture London:
Very comfortable, u love ❤️
Ulasan produk
Tanggal pembelian: 31/12/2022
0
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ED
Edson Domingos
3 years ago
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Apa yang dikatakan Edson Domingos tentang B Couture London:
Worst ser i have ever bought very poor quality ripped in the first 2hours of wear
Customer Service
B Couture London
3 years ago
Good afternoon, Edson.
Thank you for your review, we are deeply sorry to hear that your set was faulty. I can see that following a discussion with our team regarding this that a refund was issued to you.
Kind Regards
B Couture London
Is good quality. Just the size for baby is not very good is too small. I can’t dress him again because is not comfortable. I bought size 3-6 for my 2 month baby and is the hoodie is small .
Customer Service
B Couture London
3 years ago
Good Afternoon,
Thank you for your review, great to see that you are happy with your order and your tracksuit. Sorry to hear that you had issues with smaller one, please could you send a photo of the hoodie across to our inbox info@bcouturelondon.com and we can look into this for you.
Kind Regards
B Couture London
Give people who return goods with labels and packaging , there full refund instead of partial like I got , very unsatisfactory
Customer Service
B Couture London
3 years ago
Hi,
Thank you for your review. We are sorry to see that you did not like your item. I have looked into this and can see that a full of the product was refunded to you. As we do not offer a free returns service we would not refund the initial postage to you.
We apologise for any inconvenience caused by this.
Kind Regards
B Couture London
Ulasan produk
Customer Service
B Couture London
3 years ago
We are sorry to hear that your order was slightly delayed. Due to the royal mails strikes which were taking place weekely around the time you ordered this caused a huge demand on other courier services which had an impact nation wide.
Tanggal pembelian: 01/12/2022
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CR
Charlie Ross
Broadstairs
3 years ago
Apa yang dikatakan Charlie Ross tentang B Couture London:
Never received my parcel, tried to contact on a couple of occasions but still no reply for another dispatch or a refund
Customer Service
B Couture London
3 years ago
Good afternoon,
Thank you for your review. We are sorry to see that your parcel was not received.
I can see on the YODEL tracking that the parcel is showing as delivered on the 30/12/22. Please could I ask for you to download the YODEL app and screenshot the photo of where the parcel waqs left, please send this to info@bcouturelondon.com and we can look into further for you and get this rectified as quickly as we can for you.
I have searched our inboxes with the email address attached to your order and cannot find any email from yourself.
We apologise for any inconvenience caused by this.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
