It was ok, but the ear cuff was missing a gem, I replied as soon as I received it and it took a while
For a repsonse to say that it wound take 10 days to organise a exchange..
Astrid & Miyu
Astrid and Miyu
9 years ago
Hi Francesca,
We are very sorry to hear about your missing stone.
We hope your new item has arrived safely to you, apologies for the small delay but timeframes for all exchanges / replacements have been extended during this busy period.
Once more, apologies for any inconvenience.
Kind regards
Astrid & Miyu team
GU
Guest
9 years ago
No, new line hasn't been recieved...no communication from you guys until this feedback from on what to do with exchange/returns. Please can you look into it and let me know what to do? Ordered on 22nd Nov. Do you want me to return the faulty one and then you will send out the replacement? Please let me know.
Can't even begin to describe how beautiful my 2 bracelets are! I LOVE them. They looked beautiful on the website but when I received them, I was lost for words. Such beautiful design,so classy. Got...
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Astrid & Miyu
Astrid and Miyu
9 years ago
Dear Ana,
Thanks for your lovely words!
For this year's Christmas gifts for your loved ones and yourself don't forget to visit our Gift Guide Section!
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