Allianz Musical Insurance tidak lagi menjadi pelanggan aktif Feefo
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Pelanggan Tepercaya
8 years ago
Quick and helpful service
Quick and helpful service correcting a previous error without quibble.
Clarice
Allianz Musical Insurance
8 years ago
Hi there,
We're very pleased to hear that you found our service quick and helpful. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz
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TC
Trusted Customer
Edinburgh
8 years ago
Apa yang dikatakan Trusted Customer tentang Allianz Musical Insurance:
The only name in Musical Instrument Insurance
When I started taking my instruments and assorted gear to practices and gigs on a regular basis, I checked with other musicians about which brand of instrument insurance they used. Allianz was the...
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Clarice
Allianz Musical Insurance
8 years ago
Hi Paul,
We're pleased to hear that you found the process to be easy and straightforward. We do apologise for the frustration you experienced with our call centre, and we've passed your feedback on to them so we can improve our services. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz
TC
Trusted Customer
8 years ago
Hi Clarice, that's great. I was thinking of adding another instrument to my policy in a week or two (I only insure instruments that leave my home) so I'll see how it goes.
Clarice
Allianz Musical Insurance
8 years ago
Hi Paul, Please feel free to give us a call on 0330 100 9903 if you do decide to add another instrument on to your policy, and we'll be more than happy to sort that out for you.
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Pelanggan Tepercaya
8 years ago
Firstly, the fact that it didn't allow me to change my policy online (online update current one) was annoying. Secondly, updating it over the phone somehow took over half hour.
Clarice
Allianz Musical Insurance
8 years ago
Hi there,
We're sorry you had some trouble with updating your policy online and experienced a longer call process than usual. We have investigated this and passed your feedback on to our digital team and call centre to improve our services. Please let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz
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Pelanggan Tepercaya
8 years ago
Difficult on line application form and no satisfactory phone back up
I found the on line application difficult to use. I wasn't using the correct format for putting in amounts but had no idea what I had done wrong.
I rang them up with a querie about entering a pair of...
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Clarice
Allianz Musical Insurance
8 years ago
Hi there,
We're sorry you had some trouble with the online application form and didn't receive a call back. We have investigated this and fed your feedback into our call centre to improve our services. Please let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz
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TC
Trusted Customer
8 years ago
Apa yang dikatakan Trusted Customer tentang Allianz Musical Insurance:
Very helpful
Very helpful understood what was needed and arranged everything to my satisfaction
Clarice
Allianz Musical Insurance
8 years ago
Hi Christine,
We're very pleased to hear that you found our service helpful and we were able to arrange everything to suit your needs. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz
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TC
Trusted Customer
8 years ago
Apa yang dikatakan Trusted Customer tentang Allianz Musical Insurance:
Very helpful and useful advice
Clarice
Allianz Musical Insurance
8 years ago
Hi Michael,
We're very pleased to hear that you found our service helpful and benefited from our advice. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz
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TC
Trusted Customer
8 years ago
Apa yang dikatakan Trusted Customer tentang Allianz Musical Insurance:
Great staff
Very friendly and helpful staff.
Clarice
Allianz Musical Insurance
8 years ago
Hi John,
We're very pleased to hear that you had a good experience with our staff. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz
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Pelanggan Tepercaya
8 years ago
Had to go backwards and forwards a few times, and had to fill out stock lists for no reason which wasted a lot of time.
Clarice
Allianz Musical Insurance
8 years ago
Hi there,
We're sorry you found the process to be time-consuming. We ask for full stock lists so that if you do make a claim, we can handle the process much quicker and provide you with a solution. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz
0
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Pelanggan Tepercaya
8 years ago
Great service
Clarice
Allianz Musical Insurance
8 years ago
Hi there,
We're very pleased to hear that you had an easy and straightforward experience with our Customer Service team. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz
0
Bagikan
Pelanggan Tepercaya
8 years ago
All was very good, easy and strait forward to apply
Clarice
Allianz Musical Insurance
8 years ago
Hi there,
We're very pleased to hear that you had an easy and straightforward experience with our Customer Service team. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz
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