Thank you for taking the time to provide feedback. We will ensure our product team are made aware of your points as it is important that these kind of issues get followed up. It is the best way to improve a product's performance, and this sofa bed has in the past been a popular and well liked answer to people's need for an occasional guest bed. We shall now try to make it even better! And thank you for the initiative you showed in finding a resolution to this issue. The identification and availability of spare parts etc. can be a real frustration for us, even though our technician is super experienced. Finally, as reassurance that we are not just another faceless company when a problem occurs, I have already raised this matter and discussed it personally with our owner, Managing Director, Operations Director and sales team. We shall always endeavour to improve!
