The service and delivery have been great however I am very disappointed with the quality of the flooring.
We covered just 1 room with engineered wood and we have had nearly a dozen corners chip off...
Olvasson erről többet
Darren
Wood Floor Warehouse
4 years ago
Hi Thomas.
I am sorry to hear that you are having trouble with your flooring. From reading the about the issues you are experiencing in your review, the corners of the flooring are exposed, causing them to chip very easily. The flooring should always be flat at the joints. There are a number of causes for this, but the most common is an uneven sub-floor or missing expansion gap. If you need help resolving this, please do not hesitate to get in touch with our customer team via the contact details on our website.
Vélemények a termékekről
Darren
Wood Floor Warehouse
4 years ago
Hi Thomas.
I am sorry to hear that you are having trouble with your flooring. From reading the about the issues you are experiencing in your review, the corners of the flooring are exposed, causing them to chip very easily. The flooring should always be flat at the joints. There are a number of causes for this, but the most common is an uneven sub-floor or missing expansion gap. If you need help resolving this, please do not hesitate to get in touch with our customer team via the contact details on our website.
I ordered LVT flooring online and received my order within days. I had omitted underlay which I needed and this was added to my order. One box was slightly damaged in transit , but following a live...
Olvasson erről többet
Vélemények a termékekről
Vásárlás dátuma: 07/06/2022
0
Megosztás
RJ
Robin John
Feefo által hitelesített
4 years ago
Mit mondott Robin John Wood Floor Warehouse kereskedőről:
Good Products
Vásárlás dátuma: 04/06/2022
0
Megosztás
LL
Lina Lawrence
Feefo által hitelesített
4 years ago
Mit mondott Lina Lawrence Wood Floor Warehouse kereskedőről:
Easy website. Good communication, Product arrived safely.
Ordered online. There's a local shop in Warrington. But flooring got delivered from Bangor? Why not from local shop when they had it in stock? 1 box damaged so went to local shop and exchanged.
Vélemények a termékekről
Vásárlás dátuma: 05/06/2022
0
Megosztás
AB
Andrew Bundy
Feefo által hitelesített
Pickering North Yorkshire
4 years ago
Mit mondott Andrew Bundy Wood Floor Warehouse kereskedőről:
Very efficient, polite and friendly customer service.
My order arrived on the Monday instead of The Friday. It totally messed up our plans and the driver laughted and just said, I here you wanted it Friday but you get it when I chose to deliver it and...
Olvasson erről többet
Darren
Wood Floor Warehouse
4 years ago
We were very sorry to learn that the courier had not delivered your parcel on Friday afternoon as expected. As soon as we received your message on Friday evening around 8.30pm, we did try to contact the couriers for you, in the hope that someone was still available. Unfortunately (as expected) they were closed. We responded to you on Saturday to apologise and update you. Despite our own offices being closed for the weekend we of course wanted to let you know what we were doing in the background, and did try our very best, despite our own office also being closed at weekends. Subsequently, a team member started work early on Monday to ensure we made contact with the couriers at 8am. They worked with the couriers to ensure that your delivery was with you that day, and as you know it was delivered just a few hours later.
Unfortunately couriers are independent of us and we can have little effect on their performance or behaviour, but we do review all feedback, when considering delivery partners. They can deliver goods late for many reasons beyond our control. We will always do everything that we can to help when something goes wrong. I am sorry that despite our very best efforts, and a swift resolution, that you felt the need to post multiple negative reviews and further comments on social media. While we hate to see any delivery running late, 99% of our orders are on time, but it is unfortunately unavoidable that a very small % will meet a delay beyond our control
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
