William Russell vélemények

Thank you for your 5* star rating and for taking the time to leave your comments. We are very pleased to hear you are happy with the service you have received so far.

We are very glad to hear you are happy with the service you've received. Thanks for your excellent rating and feedback.

Thank you for taking the time to leave us your feedback. We do understand your concerns regarding premium increases, in most countries the cost of health care continues to rise and it is predicted that there will be no change to this trend over the coming years unfortunately. At William Russell, we take these facts very seriously and strive to ensure that we control these costs so clients are not burdened with higher increases than already necessary. We advise our customers that you may be able to get the insurance cover you want at a better price if you shop around however if you wish to consider choosing an alternative insurer, please be aware that any pre-existing medical conditions you have may not be covered. We recommend you take this opportunity to make sure that your insurance cover still meets your requirements. We thank you for being a valued customer of William Russell.

Vielen herzlichen Dank für das ausgezeichnete Feedback und die 5* Bewertung, die Sie uns gegeben haben. Wir freuen uns sehr, das Sie mit dem Service den Sie von uns erhalten haben, zufrieden sind. Auch vielen Dank dafür, dass Sie uns Ihren Freunden empfohlen haben. Bitte informieren Sie sich über unser Angebot zur Freundschaftswerbung unter: https://www.william-russell.com/recommend-a-friend/.Wir schätzen es, dass Sie Zeit genommen haben uns Feedback zue schicken. Wir bedanken uns ganz herzlich für das engegengebrachte Vertrauen.

Thank you so much for submitting your excellent feedback and giving us a 5* rating. We are extremely pleased to hear that you are happy with the service you receive from us. Thank you also for recommending us to your friends, find out about our ‘Recommend a Friend’ offer at https://www.william-russell.com/recommend-a-friend/. Thanks again for taking the time to get in contact, we’d sincerely like to thank you for being a customer of William Russell.

Thank you for taking the time to leave us your feedback. We aim to respond to all our customer emails with clear and concise information within 24 hours, the service we provide is of the utmost importance to us so we are very sorry that you feel the service you have received has not been of the high standard you should expect. I have shared your feedback with the renewals team so that in future we will strive to be more transparent in all interactions with our customers. Once again thank you for taking the time to provide us with your valuable feedback.

Thank you for taking the time to leave us your feedback. We take all comments on board so I’d like to address your concern regarding hospitals in the UK. Whilst it’s true that we do not currently have Direct Billing agreements with hospitals in the UK, this is because we don’t have a specific list of hospitals or clinics that our customers must use, we offer our customers freedom of choice as to where they wish to receive their treatment. In the event that medical treatment is required, provided we are contacted in advance, we can contact any hospital around the world and pre-authorise the treatment for you. Once authorised, we can issue a guarantee of payment to the relevant hospital and can arrange payment directly to them. We hope this goes some way to easing your concerns.

Many thanks for your 5* rating and positive feedback, I have passed this on to our Claims team.

We are very glad to hear you are happy with the service you've received. Thanks for taking the time to leave us your excellent rating and comments.

Many thanks for taking the time to leave us your positive feedback which I have also passed on to Yan. We really do appreciate your custom.

Thanks so much for submitting your feedback. Welcome to William Russell, we are very pleased to hear that your experience with us so far has been a positive one.