I booked my trip which was one week Florida Universal Studios Surfside Hotel and one week eastern Caribbean cruise to Dominican, US Virgin Islands, Puerto Rico and Gran Turk.
The booking process was...
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Lisa
TravelPlanners
6 years ago
Thank you for your detailed comments, I am very sorry that you were disappointed with the cruise that we booked for you and the service that we provided. We strive to offer a high level of customer service, so I will investigate this further and contact you directly. Kind Regards, Lisa Read Customer Service Manager
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ML
Mark Letchford
Kent
6 years ago
Mit mondott Mark Letchford TravelPlanners kereskedőről:
Great Florida holiday
They planned everything for us at a great price. Charlie was very helpful and did his absolute best to make sure we had the best deal possible. I will definitely be using them again.
Paula
TravelPlanners
6 years ago
Thank you for the five star review Mark! We are happy to hear our staff found you the best deal possible and planned everything for you. We are also glad to hear you will definitely be using TravelPlanners to book future holidays. Charlie can't wait to help you plan your next trip! Thanks again, Paula
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Megbízható vevő
6 years ago
Book direct yourself, wouldn't use again
Booking through an agent cost us £50 more compared to booking all the elements independently as we are doing a multi stop USA holiday, so I thought that was worth it for less hassle. I was wrong....
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Lisa
TravelPlanners
6 years ago
Thank you for leaving feedback, I am sorry if you have experienced any difficulties with your booking. It is always best to book through an ATOL protected agency to ensure that you are fully covered. I will contact you directly to make sure that everything is in order. Kind Regards Lisa Read, Customer Service Manager
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William Whitehead
6 years ago
Mit mondott William Whitehead TravelPlanners kereskedőről:
Professional
Up to this point service has been brilliant Gemma who got us a great deal and jo who has fixed a small problem ( names had been misspelled) My emails & calls have been answered professionally &...
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Paula
TravelPlanners
6 years ago
Thank you for the five star review William! We are delighted to hear you have found our service brilliant so far and our staff have always responded to calls quickly and professionally. We are also happy to hear you are confident we will be able to handle booking flight seats, confirm your villa selection and make suitable arrangements for your disabled travellers with ease. TravelPlanners look forward to helping you book your next trip! Thanks again, Paula
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Martin Fleming
6 years ago
Mit mondott Martin Fleming TravelPlanners kereskedőről:
Poor advice/recommendations for hotel resulting in $250+transport costs
Generally service was good with prompt responses to communication and friendly staff but advice and suggestions regards to part of the holiday or the hotel for the first part wasn't satisfactory for...
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Lisa
TravelPlanners
6 years ago
Thank you for your valuable comments, we are always looking at ways to improve our service, so this feedback is greatly appreciated. I can see that you hotel was close to theme parks and outlets, but it is correct that transport would be required for the downtown areas. Thank you once again, I hope that you had a fantastic holiday. Kind Regards, Lisa Read - Customer Service Manager
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CW
Claire Welsh
6 years ago
Mit mondott Claire Welsh TravelPlanners kereskedőről:
Excellent travel agents
Excellent service....friendly staff....great value
Paula
TravelPlanners
6 years ago
Thank you for the five star review Claire it is hugely appreciated! We are happy to hear you found our service excellent, our staff friendly and our prices superb. TravelPlanners can't wait to help you find your next dream holiday! Thanks again, Paula
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William Baker
Barnt green
6 years ago
Mit mondott William Baker TravelPlanners kereskedőről:
Excellent Service from Paul Corderoy
I book 3/4 holidays a year mainly because of the excellent Paul Corderoy.I find him very easy to deal with always responds to queries and genuinely I feel he tries to do the best for us with our...
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Paula
TravelPlanners
6 years ago
Thank you for the five star review William! We are delighted to hear you always find our staff friendly and feel they go above and beyond to find you the perfect holiday for a competitive price. Paul can't wait to help you book your next adventure! Thanks again for the glowing feedback, Paula
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Harold Stevenson
6 years ago
Mit mondott Harold Stevenson TravelPlanners kereskedőről:
We enquired about two weeks ago they sent us quote. Followed it up with telephone call and explained it all. We then booked and was dealt with professionally by Paul. Sent all paperwork and advice on...
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Paula
TravelPlanners
6 years ago
Thank you for the five star review Harold! We are happy to hear you found our staff informative, helpful and professional throughout the booking process. Paul can't wait to help you book your next holiday! Thanks again, Paula
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Megbízható vevő
6 years ago
Well never go with travel planner again
The villa we had was shocking, had to deal with workmen the whole of our holiday, and had no contact from Travel planner when emailed. Absolutely appalled how travel planner have dealt with us. Email...
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Lisa
TravelPlanners
6 years ago
Thank you for taking the time to leave a review. I am sorry that you experienced any issues with your villa. Our Villas team are on hand should any of our guests have any concerns, I can see that we had various contacts with you and that our resort manager Stewart did visit you at the villa. My customer relations team will be contacting you directly. Kind Regards Lisa Read – Customer Service Manager
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Angela Squires
6 years ago
Mit mondott Angela Squires TravelPlanners kereskedőről:
5 star service
Paula
TravelPlanners
6 years ago
Thank you for the five star review Angela it is hugely appreciated! We are happy to hear you found our service excellent. TravelPlanners look forward to helping you book your next holiday! Thanks again, Paula
TravelPlanners are experts in designing tailor made itineraries to the USA & Caribbean and specialise in multi centre trips, cruise and stay and luxury villa holidays.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
TravelPlanners are experts in designing tailor made itineraries to the USA & Caribbean and specialise in multi centre trips, cruise and stay and luxury villa holidays.
