TravelUp vélemények

Good morning, Mr. Key, Thank you for your wonderful 5-star rating and for choosing TravelUp for your travel arrangements. We are delighted to know that you have had a positive experience with us. Customer satisfaction is very important to us, and feedback like yours is greatly appreciated by our entire team. It encourages us to continue working towards providing a smooth, reliable and helpful service to our customers throughout their booking journey. We understand that arranging travel involves trust and confidence, and we are grateful that you have chosen to travel with us. Your support means a great deal to us, and we will continue striving to make every interaction as straightforward and pleasant as possible. Thank you once again for your kind support. We look forward to assisting you with your future travel plans and hope to provide you with another excellent experience. Regards, TravelUp

Good afternoon, We are sorry to hear about your experience and understand your disappointment regarding the outcome of your booking. Having reviewed the record, we note that the airline marked your booking as a no-show. Under the applicable airline fare conditions, tickets in such circumstances are generally non-refundable. However, if you would like us to explore the possibility of recovering any unused taxes, we would be happy to investigate this with the airline. Please note that any refund of unused taxes is subject to the airline’s review and approval. We appreciate your feedback and take your concerns seriously. Please contact our team with your booking reference and registered email address so we can look into this further and advise you accordingly. Regards, TravelUp

Good afternoon, Mr. Ibitoye, We’re sorry to hear that your experience did not meet your expectations and understand your disappointment regarding the cancellation charges. Please note that the charges were applied in accordance with the cancellation conditions outlined in your booking’s fare rules. Having reviewed our records, we can also confirm that the refund has already been processed. We appreciate your feedback and regret any frustration this situation may have caused. Your comments will be shared with the relevant team as part of our ongoing efforts to improve our service and customer experience. We hope to have the opportunity to assist you again in the future and provide you with a more positive experience. Regards, TravelUp

Good morning, Mrs. Deenmahomed, Thank you for your wonderful 5-star rating and for taking the time to share your feedback. We are delighted to know that you had a positive experience with TravelUp. Customer satisfaction is very important to us, and it is always encouraging to receive such positive feedback and know that our service has met your expectations. Your support means a great deal to our team and motivates us to continue working towards providing a smooth, reliable and enjoyable booking experience for our customers. We remain committed to offering helpful assistance and making the process of arranging your travel as straightforward as possible. Thank you once again for choosing TravelUp for your travel needs. We truly appreciate your trust and look forward to assisting you with your future travel arrangements. Regards, TravelUp

Good morning, Miss Howick, Thank you for your 4-star rating and for taking the time to share your feedback with TravelUp. We are pleased to know that you had a positive experience with us and truly appreciate your support. Customer satisfaction is important to us, and feedback such as yours encourages our team to continue delivering a helpful and reliable service throughout the booking journey. We are always looking for ways to improve our service and make the travel experience as smooth and convenient as possible for our customers. Your feedback is valuable to us, and we will continue working towards providing an even better experience. Thank you for choosing TravelUp for your travel arrangements. We look forward to assisting you with your future journeys and hope to provide you with a five-star experience next time. Regards, TravelUp

Good morning, Mr. Adiatu, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good morning, Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced when trying to reach us and understand how frustrating this must have been, particularly while trying to make changes to your travel arrangements. We have reviewed the records relating to your booking and can see that a member of our Admin Team is currently assisting you with your date-change request. We would kindly ask that you continue your communication with her via email, as she will be able to provide you with the relevant updates and assist you further with your request. At the same time, we do acknowledge your concerns regarding the difficulty you experienced in reaching us and the resulting inconvenience. We appreciate that this has made your overall experience unpleasant, and we are sorry for the frustration caused. Your feedback is important to us, and we will ensure your comments regarding the communication difficulties and your experience in trying to reach our team are shared with the relevant department for review and improvement. We hope the ongoing assistance from our Admin Team will help bring your date-change request to a satisfactory conclusion, and we appreciate your patience and understanding. Regards, TravelUp

Good morning, Dr. John, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you were left feeling disappointed with the service you received, particularly in relation to how your concerns were handled after the issue was raised. We understand that receiving a response referring to the applicable Terms and Conditions without feeling that your individual circumstances had been fully addressed can be frustrating. While our team is required to follow the terms of the booking and the applicable airline fare rules, we also recognise the importance of explaining the position clearly and ensuring that customers feel their concerns have been properly listened to and considered. We are disappointed to hear that you felt there was no effort to assist you towards a resolution. This is certainly not the experience we want our customers to have, and we regret the frustration and disappointment caused. Your feedback has been noted, particularly your concerns about the handling of your case and the level of support you felt you received. We will share this with the relevant team so that your comments can be reviewed and used to improve how we communicate with and support our customers when issues arise. We are sorry that this experience has affected your confidence in TravelUp and led you to feel that you would not use our services again. Nevertheless, we appreciate you bringing your concerns to our attention and giving us the opportunity to reflect on the experience you have had. Regards, TravelUp

Good morning, Ms. Abeysekera, Thank you very much for taking the time to share your wonderful 5-star feedback with us. We’re delighted to hear that you were very happy with the service you received and that our representative was able to assist you with everything you needed. We particularly appreciate your kind comments about their patience and willingness to help, as we always aim to make the booking and travel process as smooth and stress-free as possible for our customers. Your feedback is greatly appreciated and will certainly be shared with the team as recognition of the excellent service provided. We’re pleased that we could support you and make your experience a positive one. Thank you once again for choosing TravelUp and for your kind wishes. We hope to have the pleasure of assisting you again with your future travel plans. Wishing you safe and enjoyable travels! ✈️ Regards, TravelUp

Good morning, Mr. Reynaldo, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp