Soil was supposed to be here on the Friday and it never turned up untill th following Wednesday very poor communication and a few lies. Mucked up my whole schedule and cost me money so won't be using...
Olvasson erről többet
Sarah
Topsoil Direct Ltd
3 years ago
I am really sorry to hear that your delivery did not arrive as expected. I have looked into this for you and can see that the delivery vehicle broke down on the Friday and our delivery partners delivered to you on their earliest opportunity once it was back on the road. I can only apologise that this wasn’t communicated to you better. We do try and keep all customers up to date when we are aware of delays. We have taken onboard your feedback in order to improve our service.
Vélemények a termékekről
Vásárlás dátuma: 26/05/2023
0
Megosztás
RK
Rafiq Khan
Feefo által hitelesített
3 years ago
Mit mondott Rafiq Khan Topsoil Direct Ltd kereskedőről:
Good product, very well price with prompt delivery
Vélemények a termékekről
Vásárlás dátuma: 15/06/2023
0
Megosztás
ML
Matt L
Feefo által hitelesített
Somerset
3 years ago
Mit mondott Matt L Topsoil Direct Ltd kereskedőről:
Good quality. Only downside was that a few rolls were completely squished and dry so just trying to save them as I go.
Vélemények a termékekről
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback, I am sorry some of the rolls were not as expected. The key with new lawns is lots of water making sure it is getting through to the roots without it being waterlogged. If you would like to send us some photos we will try and advise further.
Vásárlás dátuma: 16/06/2023
0
Megosztás
ST
Stephen Trueman
Feefo által hitelesített
3 years ago
Mit mondott Stephen Trueman Topsoil Direct Ltd kereskedőről:
Really good service delivery guys were grate but there was a few kfc bits in the turf couple of dead rolls of turf but had more to relay as I got 70m2
Would always use again as most of turf was...
Poor. Rude and a noxious staffs and delivery driver. He threw my products on the road for public to walk on. Very humiliated experience
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear that you experienced some issues with delivery on this occasion. Although we use a third party to make our deliveries, we do expect them to represent us with regards to our high standards. I can’t see a record of this being reported at the time of delivery so please contact us with more details to allow us to investigate for you.
Vélemények a termékekről
Vásárlás dátuma: 09/06/2023
0
Megosztás
GA
Giacomo D’Alberto
Feefo által hitelesített
3 years ago
Mit mondott Giacomo D’Alberto Topsoil Direct Ltd kereskedőről:
Good service and good top soil at a reasonable price
Vélemények a termékekről
Vásárlás dátuma: 16/06/2023
0
Megosztás
Megbízható vevő
Feefo által hitelesített
3 years ago
Great soil and farmyard manure. Delivery was funny because after the driver had searched his van for the pallet another guy suddenly appeared with my pallet. They hadn't told the first guy that...
Got charged twice for one bag when phoned to request my refund got told 4 days in a row that someone would ring me back today and they gave me 4 different names of the staff that would be ringing me...
Olvasson erről többet
Sarah
Topsoil Direct Ltd
3 years ago
I would like to apologise for the delay in responding to you. We do try and get back to customers as soon as possible however during busy times this can take longer. Payment was taken for the orders placed on the same day and have since been refunded as requested, and as discussed with my colleague.
Vélemények a termékekről
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. Reports like this are very unusual and as such we would like to investigate this. We will be in touch so that we can get more information.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.