Thompson & Morgan vélemények

Chris, we’re sorry to hear that you were disappointed with the product. We appreciate you taking the time to share your feedback, and we’re sorry that it did not meet the standard you expected from us. Kind regards, Hannah Thompson & Morgan

Thank you for your review. We were sorry to hear that you felt disappointed by the communication you received. We understood how frustrating it must have been if you felt you were waiting for updates or a response. We were sorry if there had been a lack of communication during the process; however, we were pleased to see that a resolution had been provided by a member of our Customer Care team at the time. We appreciated your feedback and were sorry that your experience had not met the standard we aimed to provide. Kind regards, Justine T&M Customer Care

Thank you for your review. We were sorry to hear that the blueberry plants were much smaller than you had expected and did not give the impression you were hoping for when they arrived. We appreciate your suggestion that including a photograph showing the plants to scale would help customers better understand the size before purchasing. We were also disappointed to learn that they had remained much smaller than anticipated after several months of growth. Your feedback was valuable and has been shared with the relevant team for consideration. Kind regards, Justine T&M Customer Care

We’re pleased to hear that your items were despatched quickly. Thank you for taking the time to share your review, and we hope you’re happy with your purchases. Kind regards, Hannah Thompson & Morgan

We’re sorry to hear that you found the description on our website differed from the information provided on the seed packet. We understand how confusing and disappointing this can be when you’re relying on the product information to make your purchase and plan your sowing. We appreciate you bringing this to our attention and will ensure your feedback is passed on to the relevant team. Kind regards, Hannah Thompson & Morgan

We’re pleased to hear that you found the service to be good, although we’re sorry that the replacement baskets were also disappointing. We understand how frustrating it must have been to receive replacements that did not meet the expected standard. Thank you for your feedback. We’ll ensure your comments regarding the quality of the baskets are passed on to the relevant team. Kind regards, Hannah Thompson & Morgan