Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

The Works vélemények | {{merchantUrl}} ügyfélszolgálati vélemények | Feefo

Megbízható vevő

Feefo által hitelesített

8 months ago

good

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Megbízható vevő

Feefo által hitelesített

8 months ago

Not delivered

Did not receive goods presumably parcel lost. It was for my granddaughter’s birthday and didn’t arrive so had to rush out and get something else. Not sure yet if refunded. I had ordered four weeks...

Olvasson erről többet

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Megbízható vevő

Feefo által hitelesített

8 months ago

Very disappointing service

Having ordered 2 Advent book calendars and 2 kits I did expect to receive them in t in plenty of time before the beginning of December to give to my grandchildren. The Advent book calendars arrived...

Olvasson erről többet

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that we could not fulfil all of our order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Megbízható vevő

Feefo által hitelesített

8 months ago

Over a month of waiting and still haven’t received my order

My order which I placed over a month ago still hasn’t arrived. You can’t get through to customer services, I was 55 in the queue. And so far I’ve had no response from my email. So the service I’ve...

Olvasson erről többet

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Megbízható vevő

Feefo által hitelesített

8 months ago

Poor service!!

Ordered the product on Nov 16th & was told allow 15 working days for delivery!! 15 working days elapsed with no update so my wife rang up to find out what was going on!! It was chased up by the...

Olvasson erről többet

Donna Smith

The Works

8 months ago

Good afternoon. Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse. to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Megbízható vevő

Feefo által hitelesített

8 months ago

very poor

i ordered waited 3 wks and cancelled as said it was gonna be another wk when i ordered it said 1 wk, why oh why move warehouses before xmas i did get a refund but i need my items

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that there was a delay with the despatch of your order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Megbízható vevő

Feefo által hitelesített

8 months ago

It Works for me

Great products, good delivery times can’t fault The Works

0

Megbízható vevő

Feefo által hitelesített

8 months ago

Books Ordered online.

Was a little disappointed with the order process this year ...a limited range of books available in the 3 for £7 offer this year. ? Compared to previous years .....the order placed to delivery time...

Olvasson erről többet

0

Megbízható vevő

Feefo által hitelesített

8 months ago

Bad choice of delivery company

Two times I have tried to order products from the works and both times I was unable to have my order due to the works choice of using evri as a delivery company. It is because of this delivery...

Olvasson erről többet

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Megbízható vevő

Feefo által hitelesített

8 months ago

0

Still waiting for my parcel 6 weeks!!

Donna Smith

The Works

8 months ago

Good Afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this is being returned undelivered, a full refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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