I asked for advice on email and phone on Saturday morning and got a very comprehensive response. Based on that ordered my chosen board which arrived on the following Tuesday.
I then found out that...
There was a fold mark when I unpacked it, I contacted them and they said it should be ok and come out and tio let them know if it did not. The mark has now gone so all good
Vélemények a termékekről
Vásárlás dátuma: 11/06/2026
0
Megosztás
NO
Naomi Ockwell
Feefo által hitelesített
23 days ago
Mit mondott Naomi Ockwell The SUP Company kereskedőről:
Excellent quick service - next day delivery was amazing! Couldn't get this board from Starboard website (Sold out) but SUP Company had this one available. Came by 1pm next day meaning I could get out...
I recently purchased a SUP from the SUP Company and was very impressed with the service. The ordering process was straightforward. Delivery was fast, and I also contacted the team for advice...
We are sorry to hear this, and completely understand your frustration as the item should have arrived by now.
The order was dispatched on 4th June under DHL tracking number **********, but the tracking is showing that DHL still has the parcel and that delivery has been rearranged. That clearly is not the level of service expected, and we are sorry you have been left waiting.
For future reference, if there is ever an issue with an order, the best thing to do is to contact the team directly at help@thesupco.com as per your order confirmation. That allows the support team to look into the issue and help resolve it straight away. No support message had been received before the review came through, otherwise this would have been picked up sooner.
The team will chase this with DHL now and try to get a clear update. If DHL cannot confirm delivery promptly, we will either send a replacement or refund the order, whichever you would prefer.
The £4.95 delivery charge will also be refunded as a gesture of goodwill, as the delivery service has not been what it should have been.
Apologies again for the inconvenience. The team will come back to you as soon as there is an update.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
