Thank you so much for your feedback regarding our Walthamstow Holiday Camp.
We're sorry to hear of your disappointment for sure. We're aware you called our Head Office on the same day you left this feedback and spoke to our Admin and Events Assistant Caitlin who mentioned your feedback would be escalated to the teams, investigated and a thorough follow up would be actioned for you.
We're also aware that your son attended the week before and thoroughly enjoyed himself - which is good to know for sure.
Having looked into the matter and spoken to all staff members, we can see where the mishap took place. Unfortunately a number of guitars had gone missing. Children aged 8-11 therefore had the chance to have a go at ukulele instead with our teacher Giuseppe. From chatting to our team, your children seemed very happy to go into ukulele and your daughter even had her ukulele with her.
Unfortunately, some children wanted to have a go at a nursery rhyme that they had learnt that week too - ready for the Grand Concert that was taking place later that day at 3:30pm. We can see how this would be boring for an 8 and 11 year old and we apologise about this.
We also will be looking into the matter with the teacher in question and also reiterating the importance of children staying in their groups for sure in our Pre-Holiday Camp training sessions.
That day, your children also took part in our carefully-created workshops, designed by our Activities Manager and qualified primary school teacher, Lucy Hoy. These included:
- Ultimate Fitness Challenge: Join us for a heart-pumping adventure that celebrates the Olympic spirit andencourages everyone to strive for their personal best! Each challenge is crafted to enhance agility, strength, and speed.
- Mystery Workshop: Children can choose what they'd like to take part in - from playing football outside to art - this is the time for them to do what makes them happy!
We will take your feedback into consideration and we will be discussing this in our Post-Event Evaluation Meeting alongside future training sessions too.
Thank you again and we hope to welcome you back to The Strings Club very soon!