The Luxury Holiday Company vélemények

Thank you for your kind words. We're always delighted to receive feedback from our clients and your comments will be passed on to Meriel.

Thank you for your feedback. Both we and Belmond would like to apologise again for the late cancellation of the Venice Simplon-Orient-Express (VSOE) train that affected your holiday in May. Whilst we are bound by the terms of our agreements with some of our suppliers and therefore cannot discuss specific costs for each element, we do have to correct your reference to the cost of the VSOE being £4,500 per person. That is the price for some departures but Belmond operates a ‘dynamic pricing’ model, where the cost of the train journey can change according to demand, normally increasing towards the date of departure. You booked over a year in advance and the prevailing price of the train at the time was £3,785 per person - or £7,570 in total for the cabin. As you have noted, we have refunded you a higher amount of £7,815 as a goodwill gesture. We have not conned, cheated or lied to you. The other services, including flights, hotel, chauffeur drives in the UK to and from the airports were all provided and used and therefore were not eligible for a refund. I would also like to take this opportunity to thank you for your kind words about our crisis management, we were pleased to get you home so quickly, at our expense, after the unfortunate cancellation of the train.