Mit mondott Trusted Customer The Insurance Emporium kereskedőről:
FAST AND EFFICIENT
paperwork came through very quickly had to call the customer service team with an issue signing into the on-line system. The call was answered quickly and my query delta with efficiently
Jordan
The Insurance Emporium
7 years ago
That's our aim! Thanks for the brill review!
We're confident we can mirror a 5 star service should you need to use our Claims service in future - hopefully you don't have to!
The Insurance Emporium
0
Megosztás
TC
Trusted Customer
7 years ago
Mit mondott Trusted Customer The Insurance Emporium kereskedőről:
Quick and easy to do. Good prices, and good cover.
Jordan
The Insurance Emporium
7 years ago
Good morning, thank you for the brilliant review and feedback!
We're delighted to welcome you aboard!
Kind regards
The Insurance Emporium
0
Megosztás
Megbízható vevő
7 years ago
Very helpful and friendly.
Very helpful and friendly.
Jordan
The Insurance Emporium
7 years ago
Good morning,
Thank you for your review and feedback, we're glad we could provide a 5 star service!
The Insurance Emporium
0
Megosztás
Megbízható vevő
7 years ago
Excellent - no problems at all.
Jordan
The Insurance Emporium
7 years ago
Good afternoon, thank you for taking the time to leave your review! We love a 5 star review here at The Insurance Emporium!
Kind regards
The Insurance Emporium
0
Megosztás
Megbízható vevő
7 years ago
Customer service good
They were helpful when I phoned and the telephone was answered quickly
Jordan
The Insurance Emporium
7 years ago
Thank you for taking the time to leave this great review. We're really pleased to have been able to help.
The Insurance Emporium
0
Megosztás
Megbízható vevő
7 years ago
The Insurance Emporium could do better
SIA's Connor was certainly on the ball in taking my details and requirements and being very friendly, supportive and conscientious. However I had difficulties with The Insurance Emporium because...
Olvasson erről többet
Jordan
The Insurance Emporium
7 years ago
Thank you for your feedback and review, we're sorry to learn that the payment frequency doesn't meet with your approval. We offer 3 frequencies which do effect the cover on offer and this is part of the selection process. We make all information available to a customer prior to purchase so they can decide how is best to proceed.
We'll certainly pass on your feedback to the relevant people within the business.
Kind regards
The Insurance Emporium
Megbízható vevő
7 years ago
Hello Jordan, No I am not a 'awkward' customer and am not wanting to go into a ping-pong series of messages. So just to let you know ...
I accepted a policy with you through a third-party (who recommended your Company) and was surprised and bewildered to be told that you only wanted to receive payment on a monthly basis. For so small a fee I felt less administration would be required on both sides if I paid in one lump sum for the year. Then discovered that instead of £5,000 per illness/attention per year, paying annually only entitled me to cover of £4,500 per year. It made me wonder whether I will have also been penalized in other areas of cover for 'paying up front'.
(As you can image from my comments my registration was done without benefit of reading your paperwork - at the point of accepting your policy I paid immediately, and as I do not like reading important paperwork from a computer screen I am currently waiting to receive hard copy.)
I am impressed by your efficiency and thoroughness in replying to my comments and hope this precaution where my little cat, "Poppy", is concerned will not be needed.
With kind regards, Margaret Kitson
0
Megosztás
TC
Trusted Customer
7 years ago
Mit mondott Trusted Customer The Insurance Emporium kereskedőről:
Pleasant service on the phone. 100 European cover. All information sent when it was supposed to.
0
Megosztás
TC
Trusted Customer
7 years ago
Mit mondott Trusted Customer The Insurance Emporium kereskedőről:
Fab
Professionall staff, very helpful and great price.
Jordan
The Insurance Emporium
7 years ago
Welcome aboard!
Thank you for the 5 star review, we're pleased to see you found the policy for you :-)
The Insurance Emporium
0
Megosztás
TC
Trusted Customer
7 years ago
Mit mondott Trusted Customer The Insurance Emporium kereskedőről:
Good value, so so good response to queries
Very good telephone sales, however I have emailed them on their auto renewal, which I don't like and they have yet to reply, has been nearly a week now.
Jordan
The Insurance Emporium
7 years ago
Hello,
Thank you for the positive review and feedback. We've located an email dated 17th May 2019, a member of our Customer Contact will action/respond to this today.
Kind regards
The Insurance Emporium
0
Megosztás
TC
Trusted Customer
Bristol
7 years ago
Mit mondott Trusted Customer The Insurance Emporium kereskedőről:
No problem service
Easy to understand phone manners and an all round efficient and excellent service.
Jordan
The Insurance Emporium
7 years ago
Welcome aboard and thanks for the fantastic review!
The Insurance Emporium
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.