The Insurance Emporium vélemények

Good morning, We are sorry to hear your concerns. To clarify, when your original caravan was sold, that policy was cancelled and replaced with a new one for your new caravan. Our policies do allow for refunds when cancelled, but the amount depends on how much time is left on the policy. In this case, with less than two months remaining, no refund was due under the terms outlined. We understand this may not have been the result you were expecting, but the decision was made in accordance with the terms outlined in the policy. Kind regards, Simon, The Insurance Emporium

Good afternoon, Thank you for your review, we are pleased you are happy with your new policy. Kind regards, Simon, The Insurance Emporium

Good morning, Thank you for reaching out, and we're sorry to hear about the difficulties you've experienced. To clarify, we do acknowledge claims from the date they are received via email. In this instance, it seems our confirmation may not have reached you, potentially due to a spam filter intercepting the message. We also needed additional documentation to proceed, which wasn’t included in the initial submission. Once all required information is received, we can move forward with assessing the claim promptly. We appreciate how important clear and timely communication is, and we’ll continue to keep you informed throughout the process. A senior member of our team has arranged to speak with you directly, and we hope this helps resolve matters to your satisfaction. Kind regards, Simon, The Insurance Emporium

Good afternoon, Thank you for your review, we are pleased you are happy with your new policy. Kind regards, Kirsty The Insurance Emporium

Good afternoon, Thank you for your review, we are pleased you are happy with your new policy. Kind regards, Kirsty The Insurance Emporium

Good afternoon, Thank you for leaving a review, we are pleased you are happy with the service overall. Kind regards, Kirsty The Insurance Emporium

Good afternoon, Thank you for leaving a review, we are pleased you are happy with the service Kind regards, Kirsty The Insurance Emporium

Good afternoon, Thank you for leaving a review, we are pleased you are happy with the service Kind regards, Kirsty The Insurance Emporium

Good afternoon, We are sorry to hear of your comments. We would be unable to change the start date of the policy, once the payment had started collecting as of 19th August 2025. To have a policy start from 1st September 2025, we will need to cancel the current policy, and set up a new policy with the correct date. This is because once a policy is active, it will effect any potential claim moving forward from the date of inception. Please could you contact us by email on hello@emporium.co.uk if you would like us to cancel the current policy and set up a new policy. Kind regards, Kirsty The Insurance Emporium

Good afternoon, We are sorry to hear of your comments. In terms of the claims process, we make clear that we are unable to assess a claim without all relevant documentation. This includes a full completed claim form by you and each attending vet, related invoices and complete medical history. Once these were received, the claim was paid 5 working days later. We are sorry the settlement took longer than expected, however we need to ensure we receive all the required information for an accurate assessment. Kind regards, Simon, The Insurance Emporium