Tenon Tours vélemények

Thank you for this wonderful feedback! We are so glad to hear you enjoyed your time in Ireland, and we can't wait to travel with you again soon. Thank you for choosing Tenon Tours!

Hi Heather, Thank you for five stars! On behalf of the entire team, I am glad you had a wonderful trip to Italy and felt your itinerary was perfectly customized to your wishes. I will be sure to share your kind words with Rachel and Jillian as well. Thank you for choosing Tenon Tours! We hope we'll get to travel with you again soon!

Hi George, Thank you for your nice comments! We're glad the pre-departure calls were helpful and that we were able to answer any questions or concerns you had prior to leaving. We are also happy to hear that you felt more comfortable traveling with the access to our 24/7 hotline available in case any issues arose, and that when something came up we were able to get back to you promptly. We hope you enjoyed every part of your trip to Ireland. Thank you for choosing Tenon Tours!

Hi Jill, Thank you for five stars! We're happy to hear you had an incredible experience in Ireland and Scotland! It's also great to know you and Stephanie were able to craft the perfect itinerary filled with activities that you and your family loved. We always appreciate feedback on our app—thank you for letting us know it proved to be helpful by having all day-to-day activities, tours, flight times and accommodations ready at your fingertips. I'll be sure to pass your kind comments over to Stephanie and Robin, too. Thank you for choosing Tenon Tours!

Hi Michelle, Thank you for these kind comments. We are delighted you had an incredible time exploring France during your anniversary trip! It's great to know we were able to save you months of planning and took the stress out of travel so you could enjoy your time together. Thank you for the feedback on our restaurant recommendations, too—we're glad they were wonderful! While we wish there was no hiccup at all, we're glad we were able to hop in and make the quick fix. Thank you for choosing Tenon Tours. We hope we'll get to travel with you again soon!

Thank you for these nice comments! We are more than happy to do the hard work for you! We're glad to know all the tours and activities Monica put together for you were a perfect fit and you had a wonderful trip that was worry-free. We'd love to travel with you again soon. Thank you for choosing Tenon Tours!

Hi Kristin, Thank you for the five-star review! We're happy to hear that our services were the perfect fit for you and we removed all the stress and planning so you could simply enjoy your vacation. It's also good to know you felt as if we were there if you ever had a question or concern. Thank you for letting us travel to Ireland with you—we hope we'll get to work with you again soon!

Hi Sharon, We apologize that the trip you booked with us did not live up to your expectations. It's always our goal to build an itinerary that you truly love and one that checks all of the items off your travel wishlist. We're sorry to hear that wasn't totally the case this time. We have had time to review your comments internally, including a conversation with our Director of Sales & Service and your Personal Travel Specialist. We did want to note a few things: In our proposal you received with pricing, it does state that GPS in the rental vehicles is not included. We're sorry swapping vehicles took extra effort, but as a general rule it is never included when booking with us. After speaking with Stephanie, it seems you both had several conversations about the rapid pace of the itinerary and how much could be accomplished in your timeframe. She did mention she suggested less stops and a slightly slower pace so you would not be traveling so much day-to-day, and there were also drive times indicated on the itinerary at the quote stage so you could get an idea of what travel time would look like. We understand your frustration with the Glasgow hotel and the incorrect charge to your card—we apologize for the confusion and time it took to get sorted! We are glad you called our 24/7 Traveler Hotline so we could get this fixed for you, which we did, though we did not hear from you after that initial call. Stephanie did reach out during your trip to ask if you were enjoying your time and also once more after you returned home, but she did not hear back. While we hoped this meant you were enjoying yourself, we're sad to know that wasn't quite the case. Our goal with those calls is to make sure everything is living up to your expectations, and if not, we can do our best to remedy while you're in-destination. That being said, it does look like your Tenon Tours app was not updated from the proposal stage, so if you did attempt to reach out through the app, that wouldn't have been possible, and we're very sorry for that hiccup. Ultimately, we do hope you enjoyed your time at your conference and had a memorable time exploring Scotland, England and Ireland. Thank you for choosing Tenon Tours.

Thank you for five stars! We appreciate your review and your confidence in us. It sounds like you had a wonderful time, and we're so glad! I'll be sure to pass your kind words over to Rachel and Emily as well. Thank you for choosing Tenon Tours—we hope we'll get to travel with you again soon!

Thank you for providing your thoughts on your trip! We're happy to know that overall your trip was enjoyable and all transfer services were on time and your drivers friendly. It's great that you liked all the tours on your itinerary and felt they were a good fit for your trip. While we're sorry to hear that the hotel in Rome was a little outdated, we do appreciate the feedback and will use this knowledge for future bookings. We do hope we get to travel with you again. Thank you for choosing Tenon Tours!