Taxi2Airport B.V. EN vélemények

Dear Joacim, Thank you for taking the time to share your feedback with us. We take every review really seriously in order to improve our future services. We are terribly sorry to hear that you had such a bad experience in Paris. We have checked your reservation with our team and we can see that it was already refunded at your account. We can assure you that at the moment of the reservation we tried our best to arrange a solution for you, however, since the driver was running out late it was too late for us. As a result, we, unfortunately, had no other choice but to cancel and refund your reservation. However, we would like that you would be very well aware that we had already taken serious action with the driver of your transfer in order to avoid this kind of situations ever again. Please accept our most sincere apologies for the inconvenience this may have caused you. We would be more than happy if you would give us another chance to prove to you how our real hassle-free service is. This is why we have created a discount code for you. You will be able to redeem it on the next booking you may want to create with us. Please don't hesitate to contact us back if you have any further feedback or questions. Kind regards, The Taxi2Airport Team

Dear Paul, Thank you for taking the time to share your feedback with us. We are terribly sorry to hear that you had such an unpleasant experience with one of our transfers. Of course, we truly understand how frustrating this may have been for you, especially when having the risk to miss a flight. We have checked the details from your reservation with our team and we can see that although you booked for a minivan indeed the special luggage option was not added, but only mentioned on remarks. Usually, when our clients are travelling with a huge number of items or big ones, we recommend adding the special luggage option in order for the driver to arrange the transfer as well as possible. However, we completely understand that since you booked for a minivan you assumed that there would be enough room. Also, we can assure you that we have taken serious action with the driver from your transfer. Punctuality is one of our main values and under any circumstances, our client's should feel stressful before going to the airport during any of our transfers. In addition, the drop off should have been at the exact place you stated in the reservation. We really want to make sure that the situation that you, unfortunately, experienced never happen again. This is not the type of service we want to offer to our most valuable customers. Regarding the alternative transportation that you had to take, we would like to kindly ask you if you were charged any extra costs for it. If so, please send us the receipt atsupport@taxi2airport.com. Then, we will arrange this extra cost with the driver of your transfer. Please accept our most sincere apologies for the inconvenience caused. I have sent you a discount code at your personal e-mail which you will be able to redeem on the next booking you may want to book with us. We would be more than happy to prove to you how our real hassle-free service is. Please don't hesitate to come back to us if you have any further questions or feedback, or if you feel there's anything left that we can do to make it better for you. Kind regards, The Taxi2Airport Team