Suttons vélemények

Thank you for your feedback, and I'm truly sorry to hear about the condition in which your order arrived. We understand how disappointing this must have been and apologise sincerely for the lack of adequate hydration during transportation. Please rest assured that we take such matters seriously and are reviewing our packing and shipping processes to prevent this from happening again. A full refund has now been issued to your original method of payment. You should see the funds reflected in your account shortly. Once again, we apologise for the inconvenience caused and appreciate your understanding.

We're really glad to hear that you were happy with the support you received from our customer service team, though we're sorry the order arrived in less than perfect condition and that you needed to get in touch at all. We do our best to ensure everything arrives in top shape, so it’s disappointing to know we fell short this time. Your feedback is appreciated and will help us improve. Thank you again for your understanding.

Thank you for your kind feedback regarding our service. We're delighted to hear you were pleased with the seeds and found our delivery prompt. We hope your sowing goes well and look forward to serving you again soon. Best regards, Claire, Suttons Customer Care

We're so pleased to hear that you were kept well informed and found the service excellent. Thank you for your kind recommendation—it's very much appreciated! Best regards, Claire, Suttons Customer Care

Hi James, many thanks for taking the time to leave us this great review! We're so pleased to hear you were happy with the service – thank you for taking the time to leave your feedback. We hope you continue to enjoy shopping with us and look forward to serving you again soon. Best regards, Claire, Suttons Customer Care

Thank you for your review. However, please accept my apologies for any disappointment caused. Unfortunately, I am unable to see what part of your order has cause for concern, but we fully understand that with our products being live, things do not always go to plan regardless of all our efforts. If you could please email our customer care department with the plant(s) in question, we can look to resolve this for you: info@suttons-seeds.co.uk Kind regards, Cristina Suttons Customer Care Team

We’re very sorry to hear about the delays you experienced with both your order and our customer service response time. This is not the level of service we aim to provide. We appreciate you bringing this to our attention and will pass your feedback to the relevant teams for review. Kind regards, Ryan, Customer Care