Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

Red Funnel Isle of Wight Ferries értékelések

Mind a(z) 58,284 vélemény megjelenítése

Megbízható vevő

Feefo által hitelesített

12 years ago

Staff are very friendly and helpful. Dog travelling area on deck very spacious and made…

Staff are very friendly and helpful. Dog travelling area on deck very spacious and made my dogs first journey much less stressful than I anticipated, especially as the weather wasn't brilliant!

Vásárlás dátuma: 21/12/2013

Megbízható vevő

Feefo által hitelesített

12 years ago

We were delayed 15 minutes because get this waiting for a staff member to show

Red Funnel Isle of Wight Ferries

12 years ago

Thank you for your feedback, we do regret the situation which occured during your sailing and hope this did not cause any further issues with ongoing connections. All details have been forward to the Head of Fleet operations to ensure this does not occur again Customer Services

Vásárlás dátuma: 21/12/2013

Megbízható vevő

Feefo által hitelesített

12 years ago

So much easier with vehicle recognition, no messing with paperwork, ticks the boxes for ease. Breakfast…

So much easier with vehicle recognition, no messing with paperwork, ticks the boxes for ease. Breakfast much better than the other company, however coffee could be better, difficult I appreciate...

Olvasson erről többet

Vásárlás dátuma: 21/12/2013

Megbízható vevő

Feefo által hitelesített

12 years ago

Ran on time. Could switch travel time. Ferries very tired though. Not that comfortable and…

Ran on time. Could switch travel time. Ferries very tired though. Not that comfortable and toilets were dirty. I would have put another rating in that said satisfactory, in between good and poor as...

Olvasson erről többet

Red Funnel Isle of Wight Ferries

12 years ago

Thank you for your feedback, we are investing £2m on the Red Falcon, which will increase the seating as well as replace the ship’s interior design and facilities with a bright, modern and stylish new look. Further details can be found at: http://www.redfunnel.co.uk/newlook Customer Services

Vásárlás dátuma: 21/12/2013

Megbízható vevő

Feefo által hitelesített

12 years ago

It would have been excellent but the coffee was a rip off

Vásárlás dátuma: 21/12/2013

Megbízható vevő

Feefo által hitelesített

12 years ago

We were to go on the 21.00 ferry Southampton to the Isle Of Wight on…

We were to go on the 21.00 ferry Southampton to the Isle Of Wight on the 2nd December 2013. We arrived at the port at 20.40pm we were told at the gate the ferry may be a quarter of an hour late...

Olvasson erről többet

Red Funnel Isle of Wight Ferries

12 years ago

We do apologise for the problems with this sailing and the delay to your journey. The cancellation was due to a problem with a coolant pipe which took longer to rectify than originally anticipated and this meant the ship was cold when it did depart. As you will be aware, our terminal cafe wasn't open so we were unable to provide refreshments for waiting customers. We will contact you separately with a goodwill gesture.

Megbízható vevő

12 years ago

Well nearly two weeks on and no good will gesture from Red Funnel, it does not surprise me at all !. As far as the terminal cafe being closed, the cafe on board was fully functional upon boarding. This is where you could have made your good will gesture to all those people who had waited for an hour and a half to board your freezing ferry and offered them a free drink. But we all know that your business is about how much you can extract out of the customer , rather than customer service, this takes second place.

Vásárlás dátuma: 06/12/2013

Megbízható vevő

Feefo által hitelesített

12 years ago

Top notch service from start to finish. Great easy booking, easy check in and boarding.…

Top notch service from start to finish. Great easy booking, easy check in and boarding. Friendly staff from start to finish and on time departures and arrival.

Vásárlás dátuma: 20/12/2013

Megbízható vevő

Feefo által hitelesített

12 years ago

This particular journey from East Cowes was very full and we only just found satisfactory…

This particular journey from East Cowes was very full and we only just found satisfactory seating.

Vásárlás dátuma: 20/12/2013

Megbízható vevő

Feefo által hitelesített

12 years ago

Reliable service with pleasant, courteous and competent staff.

Vásárlás dátuma: 20/12/2013

Megbízható vevő

Feefo által hitelesített

12 years ago

We travelled on the Red Falcon and the service as always was really good. Food…

We travelled on the Red Falcon and the service as always was really good. Food and drinks excellent and staff friendly and helpful. Red Falcon is looking a little tired and window frames quite rusty...

Olvasson erről többet

Vásárlás dátuma: 20/12/2013