Thanks for taking the time to share this, and I’m sorry the pump isn’t working well with your bird bath. Please email our customer care team with your order details and a brief description so we can look into a suitable solution for you.
Thanks, Sally – we’re really pleased to hear your order arrived on time and you feel it was worth the money.
Vélemények a termékekről
primrose-uk
Primrose
1 month ago
Thanks, Sally! We're delighted to hear it's made a lovely addition to your garden 🌿
Vásárlás dátuma: 30/07/2026
0
Megosztás
CL
Christine leslie
Feefo által hitelesített
GBR
1 month ago
Mit mondott Christine leslie Primrose kereskedőről:
The customer service and delivery service is second to none its excellent highly reccomend.
primrose-uk
Primrose
1 month ago
That’s a fantastic review, thanks Christine. We’re delighted you’d highly recommend us – just let us know if you need anything else!
Vélemények a termékekről
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback, Christine – we’re delighted you’re so pleased with your cherub water feature and really appreciate the recommendation. 🌿💧
Vásárlás dátuma: 30/07/2026
0
Megosztás
SL
Shelagh Ludbrook
Feefo által hitelesített
GBR
2 months ago
Mit mondott Shelagh Ludbrook Primrose kereskedőről:
I’m really sorry you feel this way, Shelagh – that’s not the experience we want you to have. We will have a look Internally on how we can improve.
Vélemények a termékekről
primrose-uk
Primrose
2 months ago
Thanks Shelagh for letting us know; I’m really sorry your order never arrived. Please email your details and order number to info@primrose.co.uk so we can look into this and resolve it for you.
primrose-uk
Primrose
2 months ago
Thanks for taking the time to share this, Shelagh – I’m really sorry for what was clearly an unacceptable experience with your order, the communication, and the resolution offered. We will look internally on how we can improve in future.
I’ve used Primrose before, and I’ve never had an issue with their supply or delivery.
primrose-uk
Primrose
2 months ago
Thanks Zena, that’s a fantastic review. Here at Primrose we work hard to give great service, so it’s lovely to hear you’ve always had smooth deliveries.
Vélemények a termékekről
primrose-uk
Primrose
2 months ago
Thanks for sharing this, Zena. Fibreclay planters are designed to be strong, frost‑resistant and durable, so a tiny hairline mark may just be superficial, but visible cracks on arrival shouldn’t be ignored – please email our team with photos so we can assess it properly and sort this out for you.
Vásárlás dátuma: 29/07/2026
0
Megosztás
Megbízható vevő
Feefo által hitelesített
2 months ago
My enquiry was dealt with promptly. However, I was disappointed as the installation instructions for the bird bath were not the ones for mine. Having been asked for photos of the booklet and battery...
Olvasson erről többet
primrose-uk
Primrose
2 months ago
Thank you for your feedback and I'm really sorry we let you down over the incorrect instructions and then didn’t offer a solution. This isn’t the experience we want you to have – if you’re willing, please email our team again with your order details so we can review this and try to make it right.
Vélemények a termékekről
primrose-uk
Primrose
2 months ago
Thanks for your feedback, and I’m sorry the fountain hasn’t met your expectations. Some of our solar bird baths do include battery backup, but not all models – please email us with your order details so we can check your product and discuss options.
Thanks for your feedback. We appreciate you taking the time to share this and we’ll use it to improve our products and service.
Vélemények a termékekről
primrose-uk
Primrose
2 months ago
Thank you for sharing your experience, and I’m very sorry for the missing parts and delays you faced. We’re glad your refund was processed quickly, but we know we fell short overall and will use your feedback to improve our service and communication.
Vásárlás dátuma: 29/07/2026
0
Megosztás
Megbízható vevő
Feefo által hitelesített
2 months ago
Great thank you
primrose-uk
Primrose
2 months ago
You’re very welcome! If you need anything else, just let me know.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.