Arrived scratched in multiple places and not in the best condition. Customer service offered to replace it but they couldn’t guarantee that the next one wouldn’t arrive more scratched. They won’t...
Olvasson erről többet
primrose-uk
Primrose
1 month ago
Thanks for sharing this feedback; I’m really sorry your item arrived in poor condition and that our response felt unsatisfactory. This isn’t the experience we want for our customers – please email us with your order details so we can review this and see what more we can do to help.
Vélemények a termékekről
primrose-uk
Primrose
1 month ago
Thanks for sharing this; we’re really sorry your item arrived in that condition and that our response left you disappointed. We’ll use your feedback to improve both our quality checks and how we communicate expectations in future.
Very helpful staff when I explained fountain did not work as expected so requested it returned for refund
primrose-uk
Primrose
1 month ago
Thanks for sharing your experience and for your kind words about our staff – I’m glad the return and refund were handled helpfully, and we appreciate your feedback to help us improve.
Vélemények a termékekről
primrose-uk
Primrose
1 month ago
Thank you for sharing this; I’m really sorry the fountain and replacement pump both failed, and that you felt it wasn’t fit for purpose. Your return and refund will be handled in line with our returns policy, but if anything is still unresolved, please email our customer care team so we can put it right.
Thanks, Jayne! I’m really pleased your planter arrived quickly and was just what you expected.
Vélemények a termékekről
primrose-uk
Primrose
1 month ago
Thanks, Jayne – we really appreciate your detailed feedback and are glad you were happy with the delivery and packaging; we’ll pass your comments about the missing plug and colour fading to the team so we can improve for the future.
Service was brilliant . Emails responded to and a very minor issue resolved quickly and efficiently
Vélemények a termékekről
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we’re delighted you’re happy with your purchase! 🌿
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback – we’re delighted your order arrived quickly and that our customer service could help resolve your query so fast.
Thanks for your feedback and for recognising our service. We’re sorry the item itself wasn’t up to standard – please email us with your order details so we can look into this and try to put it right.
Vélemények a termékekről
primrose-uk
Primrose
1 month ago
Thanks for taking the time to share this, and I’m really sorry the device hasn’t helped with your rodent problem. We try to get it right but clearly haven’t for you here; please email our customer care team with your order details so we can look into this and see what we can do.
primrose-uk
Primrose
1 month ago
Thanks for sharing your experience. We’re sorry the product didn’t help with your mouse/rat problem this time – please email our customer care team with your order details so we can look into this and discuss the next steps.
Vásárlás dátuma: 05/08/2026
0
Megosztás
Megbízható vevő
Feefo által hitelesített
1 month ago
Great thanks
primrose-uk
Primrose
1 month ago
You’re very welcome! If you need anything else, just let me know.
Vélemények a termékekről
primrose-uk
Primrose
1 month ago
Thank you for sharing your experience and tips on setup and extra support. If you’d like tailored advice on brackets or installation for your specific product, please email our team with details and they’ll be happy to help.
Thank you for your lovely feedback – we’re delighted your order arrived quickly, safely and in great condition! 🌱
Vélemények a termékekről
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we’re glad you’re happy with the quality and colour. We do run multi-buy and bulk offers on various items from time to time, so please keep an eye on our website for future discounts.
Vásárlás dátuma: 07/08/2026
0
Megosztás
TC
TC
Feefo által hitelesített
GBR
1 month ago
Mit mondott TC Primrose kereskedőről:
Very good
primrose-uk
Primrose
1 month ago
Hi TC. That’s great feedback! Always happy to help, so let us know if you need anything else.
Was not given sufficient time to be in for delivery and to be able to open garden gate. I was out of the house for a couple of hours and it was dumped by my front door.
primrose-uk
Primrose
1 month ago
We’re really sorry about the delivery experience and that you weren’t given enough notice to be in and open your garden gate. Thanks for letting us know — your feedback helps us review this with our delivery partners and improve.
Vélemények a termékekről
primrose-uk
Primrose
1 month ago
Thanks for your feedback; I’m sorry the cushions aren’t as comfortable as you’d hoped. We really appreciate you sharing this, as it helps us improve future designs.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.