Plumbs vélemények

Thank you for taking the time to give your feedback. I have looked into your curtain order and I can confirm that your refund was processed yesterday and will be with you ASAP. I am deeply sorry that you were unhappy with your curtain order and I will be looking into this issue further to ensure it doesn’t happen again.

Thank you for your feedback. Unfortunately, when we placed your order the supplier had made the decision to withdraw the fabric from their range. All attempts to gain more stock for this fabric were unsuccessful. At this stage you should have been informed immediately that we had an issue and I am very sorry that this didn’t happen. In normal circumstances we find a suitable replacement fabric of a superior quality and you get sent a sample for approval before the order is placed. With regards to the issue of your finished covers, I have put a request in place for your consultant to contact you to inspect this. Once again I am deeply sorry for the problems you have had with your order.

Thank you for your feedback. When I have looked into your order I was disappointed to read that your home consultant did not properly communicate with you regarding the progress of your order. At the time your order was placed we were experiencing some delays with the fabric that you chose. You should have been made aware of this at the point of order and I am very sorry that this did not take place. We have looked into our internal practices with a view to ensuring that this type of issue doesn’t occur again. Please accept our apologies for the delay you faced with your order and I hope that you are happy with the covers you received.