Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

Petcover Australia értékelések

Mind a(z) 2,293 vélemény megjelenítése

Megbízható vevő

Feefo által hitelesített

8 years ago

Constant Follow Up

We had to call them on several occasions to get an update on when we would be receiving all the paperwork relating to the insurance plan for our pet. And if we were covered as well.

Petplan Australia

Petcover Australia

8 years ago

Hi Scott,

We're sorry to hear that your paperwork had not been received if this is still the case please let us know and we will get it sent to you immediately!

Kind regards,

The Petplan Social Team

Vásárlás dátuma: 17/11/2017

Merilyn Moyle

Feefo által hitelesített

8 years ago

Mit mondott Merilyn Moyle Petcover Australia kereskedőről:

Have always used PetPlan, had no issues.

Petplan Australia

Petcover Australia

8 years ago

Thanks for the feedback Merilyn!

Vásárlás dátuma: 20/11/2017

Marc Beavon

Feefo által hitelesített

8 years ago

Mit mondott Marc Beavon Petcover Australia kereskedőről:

good friendly service. product clearly explained

Petplan Australia

Petcover Australia

8 years ago

Thanks for the feedback Marc, we're happy we could get your policy set up!

Vásárlás dátuma: 17/11/2017

Teresa Conte

Feefo által hitelesített

8 years ago

Mit mondott Teresa Conte Petcover Australia kereskedőről:

Premiums have increased ridiculously

I have had pet planninsurance for 4 years and only made one claim. My premiums have gone from $69 to $104 in four years! I think that is a bit rich. To add to that i have lost some of the cover I had...

Olvasson erről többet

Petplan Australia

Petcover Australia

8 years ago

Hi Teresa,

There are many different factors that come into play when determining the premium for your Pet Insurance policy - these include the breed, age, location and the rise in vet bills and medical costs.

Pet ownership in Australia is changing with pets now an integral part of the family and they are also living longer thanks to advancements in veterinary science. However these advancements do not come without significant costs, therefore the premium payable also needs to keep pace with these costs to allow us to continue to cover your pets veterinary needs.

Petplan reviews its claims data to determine the severity, frequency and costs of claims affecting individual breeds this allows us to determine the relevant risk profile of each breed to ensure that those owners of low-risk pets are not financially bearing the costs of those high-risk breeds.

Kind regards,

The Petplan Social Team

Vásárlás dátuma: 02/11/2017

Megbízható vevő

Feefo által hitelesített

8 years ago

Unable to sync payments lost final star

Only reason not 5* was that you guys couldn't sync my two horses payments. So I now have one in nov and one in Jan, hoped to have them both in November so I make one payment a year.

Vásárlás dátuma: 15/11/2017

Megbízható vevő

Feefo által hitelesített

8 years ago

Very difficult to claim

Good in principle but very difficult to claim and sometimes antagonistic call centre representatives. I'm not convinced of its value for money.

Petplan Australia

Petcover Australia

8 years ago

Thanks for your feedback Emma, we'll be sure to take your feedback on board.

Kind regards,

The Petplan Social Team

Vásárlás dátuma: 14/11/2017

Alexa Gower

Feefo által hitelesített

8 years ago

Mit mondott Alexa Gower Petcover Australia kereskedőről:

We have not received any confirmation that we are apart of the program or even a membership number

Petplan Australia

Petcover Australia

8 years ago

Hi Alexa,

We'll send you your policy documents again.

Kind regards,

The Petplan Social Team

Vásárlás dátuma: 10/11/2017

Megbízható vevő

Feefo által hitelesített

8 years ago

Efficient and friendly

Efficient and phone friendly

Petplan Australia

Petcover Australia

8 years ago

Thanks for the great feedback Jackie!

Vásárlás dátuma: 10/11/2017

Megbízható vevő

Feefo által hitelesített

8 years ago

My sadly Departed Chui had many trips to the vet to try and work out what was causing his general malaise. Pet plan was excellent and always accepted my claims even to the point of being very...

Olvasson erről többet

Petplan Australia

Petcover Australia

8 years ago

Hi Wendy,

We're so sorry to hear about Chui but happy we could help you out in this tough time!

Vásárlás dátuma: 09/11/2017

Petra Hyytiainen

Feefo által hitelesített

8 years ago

Mit mondott Petra Hyytiainen Petcover Australia kereskedőről:

short email updates how things were progressing. Like you insurance application is currently being reviewed by underwriters we expect a response by ** days.

Vásárlás dátuma: 07/11/2017