Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

Petcover Australia értékelések

Mind a(z) 2,292 vélemény megjelenítése

Teresa Adam

Feefo által hitelesített

7 years ago

Mit mondott Teresa Adam Petcover Australia kereskedőről:

Easy to talk to ,explained the plan I chose and also allowed me time to consult with others before committing to the chosen pet plan insurance policy

Petplan Australia

Petcover Australia

7 years ago

Hi Teresa,

Thanks for the great feedback! We're extremely happy to hear that you felt at ease when signing up with us.

Jess

Petplan Social Team

Vásárlás dátuma: 21/09/2018

Rebecca Northam

Feefo által hitelesített

7 years ago

Mit mondott Rebecca Northam Petcover Australia kereskedőről:

Always a pleasure to deal with.

Petplan Australia

Petcover Australia

7 years ago

Hi Rebecca

Thank you for the great review! It's great to hear that you had a pleasant experience with us.

Jess

Petplan Social Team

Vásárlás dátuma: 24/09/2018

Rebecca Mckelvie

Feefo által hitelesített

7 years ago

Mit mondott Rebecca Mckelvie Petcover Australia kereskedőről:

Customer service was fantastic. I had called for a quote then wanted to change it but couldn’t get through as lines were busy. Sent Shannon Turner an email and called me back.

Petplan Australia

Petcover Australia

7 years ago

Hi Rebecca

Thank you for the feedback! We're glad to hear that Shannon was able to help you and provide you with a pleasant service.

Jess

Petplan Social Team

Vásárlás dátuma: 07/09/2018

Megbízható vevő

Feefo által hitelesített

7 years ago

Good product, great service by staff

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thanks for the great feedback and five stars! We're pleased to hear that you are happy with our service.

Jess

Petplan Social Team

Vásárlás dátuma: 18/09/2018

Megbízható vevő

Feefo által hitelesített

7 years ago

Too easy!

Very easy to deal with. Great communication.

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thank you for the great review and five stars. It's great to hear that you had a pleasant experience with us.

Jess

Petplan Social Team

Vásárlás dátuma: 15/09/2018

Megbízható vevő

Feefo által hitelesített

7 years ago

I rated 2 because: Input error of puppy's DOB caused complications. Vet clinic nominated only one member of family to be the contact for all matters resulting in complicated process of cancelling...

Olvasson erről többet

Petplan Australia

Petcover Australia

7 years ago

Hi there,

We're sorry to hear that you have encountered some sign up issues.

Regarding policy holders, we must follow data and security regulations when it comes to insurance policies. Therefore, we cannot make amendments such as adding a policy holder as it is a legal document. This does result in having to cancel the original policy and setting up a new one should you decide to want to add a person. We do this not to complicate things but to protect our customers.

Do you have any outstanding issues that I can help with?

Moving forward, please be assured that should you need our help we will be there to support you.

Jess

Petplan Social Team

Vásárlás dátuma: 15/09/2018

Artemis Synn

Feefo által hitelesített

7 years ago

Mit mondott Artemis Synn Petcover Australia kereskedőről:

Quick response. Quick and easy.

Petplan Australia

Petcover Australia

7 years ago

Hi Artemis,

Thanks for the five stars and good review! Glad to hear you have had a quick and pleasant experience.

Jess

Petplan Social Team

Vásárlás dátuma: 11/09/2018

Amanda Winter

Feefo által hitelesített

7 years ago

Mit mondott Amanda Winter Petcover Australia kereskedőről:

Ease of setting up pet insurance. The proof of the pudding will be if and when I eventually make a claim! My daughter highly recommended the UK PetPlan service.

Petplan Australia

Petcover Australia

7 years ago

Hi Amanda,

Thank you for the five stars and great feedback. Hopefully, you will not find yourself in the position to use our service. However, rest assured should you need us we will be there to help!

Jess

Petplan Social Team

Vásárlás dátuma: 10/09/2018

Megbízható vevő

Feefo által hitelesített

7 years ago

Easy process, good coverage.

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thanks for the great feedback! We're glad to hear that you are pleased with our service.

Jess

Petplan Social Team

Vásárlás dátuma: 15/09/2018

Kerry Poland

Feefo által hitelesített

7 years ago

Mit mondott Kerry Poland Petcover Australia kereskedőről:

I have not received my Certificate of Insurane. Please send it or minimally let me know when it is to be sent. ************************ Also please Correct my name to Kerry Boland Thanks

Petplan Australia

Petcover Australia

7 years ago

Hi Kerry,

We're sorry to hear that you have not yet received your certificate of insurance. I have passed this on to our underwriting team who will be able to fix your issue for you.

Jess

Petplan Social Team

Vásárlás dátuma: 09/09/2018