Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

Petcover Australia vélemények | {{merchantUrl}} ügyfélszolgálati vélemények | Feefo

Mind a(z) 2,292 vélemény megjelenítése

Lynette Reid

Feefo által hitelesített

7 years ago

Mit mondott Lynette Reid Petcover Australia kereskedőről:

been prompt at most of the claims. However was not always made clear of what else was needed

Petplan Australia

Petcover Australia

7 years ago

Hi Lynette,

Thank you for the four stars and honest feedback. We will take your note on board regarding it not being clear of what was needed, to help improve our services in future.

Jess
Petplan Social Team

Vásárlás dátuma: 10/01/2019

Richard Lambert

Feefo által hitelesített

Adelaide

7 years ago

Mit mondott Richard Lambert Petcover Australia kereskedőről:

Existing customers now up to our 4th dog and pet plan have been very reliable in our hour of need wouldn’t be without insurance and have recommended many friends

Petplan Australia

Petcover Australia

7 years ago

Hi Richard,

Thank you for the five stars. How nice to hear that we have been able to support you in times of need!

We always run pets of the month and "Pet Tails" where we share our customer's stories. If you'd like to get involved, please feel free to send your pictures and stories to marketing@petplan.com.au

We'd love to hear more from you!

Jess
Petplan Social Team

Vásárlás dátuma: 08/01/2019

TAMARA NICOLLE

Feefo által hitelesített

7 years ago

Mit mondott TAMARA NICOLLE Petcover Australia kereskedőről:

Not enough information

I signed up about 4 weeks ago after having a free trial. The money side was all good but I did not receive any information or package about my plan. In fact have not heard from you since. Just...

Olvasson erről többet

Petplan Australia

Petcover Australia

7 years ago

Hi Tamara,

Thanks for your honest feedback and for getting in touch with us. I can see on your policy that your documents were emailed out to you on the day you signed up. If you have not received these, I can have them re-emailed over to you.

Jess
Petplan Social Team

TAMARA NICOLLE

7 years ago

Thankyou for resolving the issue. I now have all the documents

Vásárlás dátuma: 05/01/2019

Megbízható vevő

Feefo által hitelesített

7 years ago

I've been a customer for a long time with multiple dogs, always had great service and no issues claiming.

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thanks for the five stars and great feedback! It's great to hear from a long standing customer, and glad to know that we've been able to support you in caring for your pets.

Feel free to send in any pictures of your pets to marketing@petplan.com.au We love to see how our customers are doing and sharing them on our social pages for everyone else to see.

Jess
Petplan Social Team

Vásárlás dátuma: 08/01/2019

Bess Morin

Feefo által hitelesített

7 years ago

Mit mondott Bess Morin Petcover Australia kereskedőről:

Professional, helpful and informative

Our Vet recommended Petplan Australia as we have a new puppy. My first phone call experience with them was professional as well as being informative and helpful. The follow up was not pushy, and...

Olvasson erről többet

Petplan Australia

Petcover Australia

7 years ago

Hi Bess,

Thanks for the great feedback and five stars. We're glad to hear that your experience with us has been positive and informative. Good luck with your new pup!

Jess
Petplan Social Team

Vásárlás dátuma: 07/01/2019

Catherine Parr & Robert Pinkerton

Feefo által hitelesített

7 years ago

Mit mondott Catherine Parr & Robert Pinkerton Petcover Australia kereskedőről:

Very good however, only gave 4 stars as the consultant I spoke to (whom was very helpful by the way) omitted to tell me I needed the vet to fill out a specific form, which mean't me going back to the...

Olvasson erről többet

Petplan Australia

Petcover Australia

7 years ago

Hi Catherine and Robert,

Thank you for your constructive feedback. Apologies for the lack of communication with regards to the form you needed to have filled out. We will take this on board in order to help improve our services. We're glad to hear that you are happy with the service otherwise.

Jess
Petplan Social Team

Vásárlás dátuma: 06/01/2019

Megbízható vevő

Feefo által hitelesített

7 years ago

My dog's prior gastro bout, not unusual, was excluded.

I've asked twice, now, for a hard copy of my dog's policy to be sent to me - have no printer to download - but have been ignored. This is my fourth policy with PetPlan (two current) and I deserve to...

Olvasson erről többet

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Apologies that you have not received a response to your request. I have passed this on to our underwriting team who will be able to fulfill your request to have your policy documents sent to you via post.

Jess
Petplan Social Team

Petplan Australia

Petcover Australia

7 years ago

Hi,

I have just had an update that your policy documents were sent out to you on the 5th, so you should receive them soon. Please let me know if you require anything else.

Jess

Petplan Social Team

Vásárlás dátuma: 06/01/2019

Kathy Anderson

Feefo által hitelesített

7 years ago

Mit mondott Kathy Anderson Petcover Australia kereskedőről:

Could have been better

I would have liked to be offered the add on of theft protection for my dog. I would have also been happy enough if when I called to ask to add it on a few days later I was able to add this option....

Olvasson erről többet

Petplan Australia

Petcover Australia

7 years ago

Hi Kathy,

Thank you for your constructive feedback. Unfortunately, once a policy is complete we are unable to amend it. We will take your feedback on board in order to help us improve our services for the future.

Jess
Petplan Social Team

Vásárlás dátuma: 02/01/2019

Linda Ferguson

Feefo által hitelesített

Gosnells

7 years ago

Mit mondott Linda Ferguson Petcover Australia kereskedőről:

Not bad but not great.

Hi, I was waiting for a claims payment before Christmas (urgent money) but you did not contact me to let me know that you needed more information. When I did call you after waiting too many weeks you...

Olvasson erről többet

Petplan Australia

Petcover Australia

7 years ago

Hi Linda,

Thank you for your constructive feedback. Apologies for the lack of communication with regards to missing information on your claim. We will take this on board to help improve our services for our customers.

Jess

Petplan Social Team

Vásárlás dátuma: 13/05/2016

Rebecca Dusting

Feefo által hitelesített

7 years ago