Petplan vélemények

Good Afternoon, I want to sincerely apologise for the frustration and disappointment you’ve encountered. Your feedback is incredibly important to us, and I understand that we have fallen short at the level of service and support you rightfully expect from us. I am especially sorry to hear about the dismissive responses and lack of empathy you experienced during your interaction with our team. This is not reflective of the standards we strive to uphold, and I understand how this would leave you feeling undervalued as a long-term customer. Please know that your concerns are being taken seriously, and we are committed to addressing them. I will log this as feedback, but if you would like to discuss this further please email social@petplan.co.uk with the details and policy number. Thanks, Alison - The Customer Service Team