We genuinely appreciate you sharing your honest feedback with us. When our products fall short of expectations, we want to know about it, not just so we can improve, but so we can take care of customers like you who trusted us with their purchase. Your feedback is invaluable in helping us identify areas where we can do better and make future product improvements.
We'd love the opportunity to make this right and discuss how we can address your specific concerns. If you haven't already connected with our customer service team, we'd really appreciate the chance to discuss this with you personally. You can reach us at 888.354.7868 or sales@pcnametag.com anytime.