Online Carpets vélemények

Hi Hilary, Thank you for taking the time to leave your review. We’re very sorry to hear that one of your items was supplied in the incorrect size. While the vast majority of our orders are delivered without issue, we do recognise that occasional errors can occur. For this reason, we do advise customers not to arrange fitting until the order has been received and checked, to ensure everything is correct and as expected. This helps avoid any unnecessary costs should an issue need to be resolved. This guidance is available on our website and within our dispatch communications, and we’re sorry if this was missed at the time of purchase. That said, our team is always on hand 7 days a week to assist with arranging exchanges where required. These are typically resolved within 3 working days, subject to vehicle availability in your area. If there is anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, Joanne Online Carpets.